Technical Business Support Analyst

At AIG, we are reimagining the way we help customers to manage risk. Join us as a Technical Business Support Analyst to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team.

Make your mark in Global Business Solutions Team

AIG is a leading provider of insurance products and services – focused on helping to manage risk for commercial and personal customers. We offer a broad range of products through a diversified, multi-channel distribution network, including one of the world’s most far-reaching property casualty networks.

How you will create an impact

This is a critical front-line role in driving continuous system improvements, supporting both internal and external stakeholders as they use our primary electronic distribution platform.

Key accountabilities will include but not limited to:

• Responsible / accountable for delivering first level service, support, and incident resolution for a major commercial lines insurance platform (and its associated infrastructure and integration points with external providers), leveraging corporate service management tools and workflow processes.

• Supports issues resolution and technical trouble shooting on behalf of the business users and in collaboration with IT. 

• For Business Support, prioritize, raise and follow up enhancements and defects to resolution in the agreed timeline. 

• Provide support to BAs in analysing, defects and enhancements, interpreting user requirements to provide an initial assessment of the required work. 

• Track, monitor and regularly update stakeholders during an incident’s lifecycle through to its resolution.

• Create and execute test plans, retest fixes as necessary.

• Attend test planning meetings as required.

• Provide, maintain, and continuously enrich User guides/manuals, FAQ guides and other knowledge documentation. 

• Manage team support inboxes.

• Obtain user group approval for production or enhancements as required.

• Ensure adherence to internal governance and compliance procedures, policies, and guidelines.

• Participate in operational audits, disaster recovery and business continuity exercises, when required.

What you’ll need to succeed

• University / College graduates with at least 3 years’ relevant experience in either Insurance or Financial Services sector

• With General Insurance knowledge is an advantage

• Good communication, interpersonal skills and collaborative, a team player

• Attentive to details, self-motivated with positive attitude, strong sense of responsibility and able to work independently

• Sound knowledge and competencies in Access, Excel spreadsheet, PowerPoint, charts, dashboard programming

• Experience in supporting browser-based technology platforms

• Proven ability to work on multiple issues concurrently, delivering in accordance with customer expectations.

• Outgoing with excellent stakeholder management skills

• Excellent English communication skills, both written and verbal.

• Strong analytical skills

Ready to make a bigger impact? We look forward to reviewing your application.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of belonging

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to [email protected].  

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to [email protected].  

Functional Area:

OP - Operations

AIG Insurance Hong Kong Limited