Technical & Audiological Support Specialist - Norwegian Speaking

Join our Technical and Audiological Customer Support team and turn up the volume on your career!

As our Technical & Audiological Support Specialist, you work in the intersection between audiology and customer service, where you utilize your professional skills to directly assist hearing care professionals and end users – and thereby contribute to our purpose of Bringing People Closer.

The team you will be part of     

At our local office located in Oslo, Norway, you will work in a permanent, full-time position and will be be part our Customer Care Sales & Tech Support team. The team consists of audiologists and tech specialists - all over the Nordics - and we work in close collaboration with our Norwegian colleague from Service & Logistics. Together we are all working to provide the best possible service towards both hearing care professionals and end users.

You will report to Team Leader Customer Care Sales & Tech Support Nordics Lina Firon.

Contribute effectively by providing high-quality service to our customers

Your primary function is supporting our Norwegian speaking customers with a wide array of assignments. You have a steady base of customer service activities, mainly over the phone, or email, where each day is “spiced up” by ad hoc tasks for both our professional users and our end users.

It is vital that you are professional and patient, applying your customer service skills and diplomatic sense in equal measures. In addition to our customers, you can expect to work closely with our teams in service and logistics, sales, and marketing.

Your contribution is appreciated, and you will:

• Conduct technical and/or audiological support for professionals, e.g., hospitals and clinics, regarding our software and products.

• Support our customers with both general and order related queries.

• Conduct second level technical support towards end users, e.g., supporting and troubleshooting regarding wireless accessories, hearing aids or apps.

• Support end users with GN products at the Oslo Service Point.

• Establish and maintain customer relationships with Sales (e.g. attending product launches and customer events together with Sales reaching out to customers).

• Supporting relevant stakeholders on customer-related or process-related queries.

• Documenting customer interactions and other relevant information in our CRM system.

• Support the Nordic Service & logistics team in defined back office related areas/processes.

To thrive in the role, we imagine that you have:

• A relevant hearing care background

You are an authorized hearing care professional and have clinical experience as an audiologist from a hospital, an ENT-clinic or other hearing solution supplier or have extensive previous experience from the hearing aid industry

• Customer service experience

You have customer service experience or a motivation for utilizing your audiology knowhow to support users and end users

A rational approach to thinking.

You have proficient IT and computer skills as well as experience with MS Office and ERP and CRM-systems (we work with systems like SalesForce and Citrix)

• Flair for processes

You have a way with spotting optimization opportunities that support everyday tasks and provide leaner processes resulting in better service.

• The ability to write and speak Norwegian and English fluently

As an international organization with colleagues in more than 50 different countries, our official company language is English. It’s essential that you can communicate effortlessly with your colleagues, no matter where they are. It is also a requirement that you speak and write Norwegian fluently, as customer interaction will be in Norwegian. Any other Nordic language is helpful to know.

At a personal level, we imagine that you have a natural affinity for delivering great customer service, a motivational spirit, in combination with great relationship building and communication skills. Furthermore, you are someone who thrives on being directly involved and creating results.

We encourage you to apply

Even if you don’t match all the above-mentioned skills, we will gladly receive your application if you think you have transferrable skills. We highly value a mindset, motivation, and energy, that aligns with our core values, to not only ensure success for you, but for your team and the wider GN organization as well.

We are dedicated to an inclusive recruitment process and all applicants will receive equal consideration for employment.

Join us in bringing people closer
GN brings people closer through our leading intelligent hearing, audio, video, and gaming solutions. Inspired by people and driven by innovation, we deliver technology that enhance the senses of hearing and sight. We help people with hearing loss overcome real-life challenges, improve communication and collaboration for businesses, and provide great experiences for audio and gaming enthusiasts.

How to apply?

To apply, use the ‘APPLY’ link no later than 16th of March 2025. Applications are assessed on a continuous basis, so don’t wait to send yours. 

Quick apply You are welcome to use our Quick Apply function, where you only submit your up-to-date CV including a few sentences outlining your motivation for applying – quick and easy.  

We encourage you to submit your CV without a photo to ensure an equal and fair application process.

If you want to know more about the position, you are welcome to contact Team Leader Customer Care Sales & Tech Support Nordics Lina Firon on LinkedIn or +358 40 667 2539.

We hope you will join us on this journey and look forward to receiving your application.

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