Technical Account Manager

Posted 22 Days Ago
Hiring Remotely in USA
Remote
Mid level
AdTech • Digital Media • Marketing Tech
The Role
As a Technical Account Manager at PebblePost, you will facilitate the integration of brands into the company platform, manage project implementations, resolve technical issues, and serve as a liaison between brands and product teams, ensuring optimal customer service and effective communication on project statuses.
Summary Generated by Built In

PebblePost is the leader in next-generation addressable marketing, enabling brands to engage decision-ready consumers across the online and offline channels, in the moments that matter via Programmatic Direct Mail.

Fueled by billions of shared first-party identity, intent, and transaction signals, PebblePost enables brands to quickly and easily engage addressable consumers with active purchase intent and measure performance across all points of sale with address-level accuracy. With powerful PebblePost modeling, analytics, and full-funnel solutions, brands can build a sustainable marketing engine, fostering profitable growth.

About The Role 

As a Technical Account Manager, you will be responsible for working with and guiding brands toward a successful integration into the PebblePost platform. You will be the main point of contact for any technical needs for those brands you manage. You will also provide brand feedback and escalation to your team lead and product team.

You will report to the Team Lead, Senior Technical Account Manager.

You Will:

  • Project manage the implementation and onboarding of new brands, including identifying technical solutions, JavaScript tag implementation, CRM onboarding, and managing audience segmentation
  • Provide exceptional customer service through the resolution of technical issues raised by customers and internal teams, partnering with Product teams on any escalations
  • Build relationships with key external technical stakeholders 
  • Proactively ensure deliverables arrive in good order, on time, and fulfill customers’ requirements and expectations
  • Communicate status updates across several brand projects to key internal and external stakeholders such as onboarding requirements and timelines
  • Serve as the go-to technical contact for both internal and external teams, empowering them with your deep understanding of digital campaign construction
  • Function as an expert technical resource for executing “best practices” and informal customer questions 
  • Collaborate with our Product and Engineering teams to provide feedback that shapes the platform through bug fixes, future products, and features 
  • Deliver product support by promptly addressing and resolving technical issues, ensuring efficient escalation when necessary

You Have:

  • 3+ years’ experience in a brand-facing digital advertising role
  • Bachelor’s Degree from an accredited college or university
  • Communicated complex technical concepts to non-technical brand audiences
  • Conducted virtual training sessions
  • Demonstrated expertise in SQL and Python for efficient manipulation of large datasets
  • Intermediate proficiency with JavaScript and Chrome Developer Tools for debugging code placed on web pages
  • Experience with the Google Suite, Query Editors, JIRA, and Confluence tools 

Our Benefits

  • Remote-friendly team
  • Unlimited PTO policy
  • Comprehensive medical, dental and vision plans
  • Cell phone reimbursement program
  • Flexible spending (FSA), health savings (HSA), and pre-tax commuter accounts
  • Employee-based 401(k) program
  • Additional voluntary benefit programs available such as life, critical illness, disability, employee assistance and additional buy-up options

The salary range is a reasonable estimate based on aggregate data for all US locations. Any offered salary is determined by a wide range of factors including but not limited to; candidate location, cost of labor, market data/ranges, internal equity, internal salary ranges, applicant’s skills, prior relevant experience, certain degrees and certifications (e.g. JD/technology, for example).

Salary range: Low: $100,000 - High: $120,000

PebblePost is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law.

Top Skills

JavaScript
Python
SQL
The Company
HQ: New York, New York
90 Employees
On-site Workplace
Year Founded: 2014

What We Do

PebblePost is the world’s leading Digital To Direct Mail marketing platform, helping hundreds of brands to reach consumers at home with timely, relevant mail that activates buying decisions and drives conversions everywhere.

We are the inventors of Programmatic Direct Mail®. Our platform captures online interest and intent data, leveraging advanced targeting, algorithmic optimization, attribution and quantitative analysis to send relevant direct mail within 12-24 hours of a user expressing interest in a product or service. With 100% coverage of all US households and up to 70% match rates thanks to the proprietary data asset fueling our platform, the PebblePost Graph, this truly differentiated channel has become one of the most powerful ways for marketers to acquire and retain high-value customers at scale.

Hundreds of brands in retail, travel, financial services, non-profit, education, wellness and more are seeing unmatched results and speaking on the record about how PebblePost is helping them to break through the noise of over-saturated digital channels, and provide a more flexible and modern alternative to traditional direct mail

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