Company Description
Mondial Relay, a prominent force within the InPost Group, proudly leads the market in out-of-home delivery.
We offer a simple, fast, economical and virtuous parcel shipping and delivery service, through a network of Relay Points and Lockers, creating links between e-merchants, merchants and consumers. Becoming the leader in out-of-home delivery in Europe is the challenge that our 1,400 employees are taking up together with passion, through numerous collaborative projects, in a working atmosphere full of PEP'S.
Ready to take part in this adventure?
Please submit your CV in English.
Job Description
- Plan and oversee the team's work. Delegate tasks appropriately, and ensure their successful execution.
- Ensure alignment with company objectives and IT service level agreements (SLAs).
- Conduct regular 1:1 meetings and team briefings to ensure alignment and address concerns.
- Provide constructive and timely feedback.
- Take action to address performance issues, recognize achievements.
- Make recommendations for salary increases, bonuses, and promotions based on contributions.
- Identify skill gaps, create personal development plans (PDPs), and drive initiatives for professional growth, including training in technical and soft skills.
- Resolve complex technical issues that exceed the expertise of other team members, acting as the final escalation point.
- Ensure resilience of IT systems and compliance with established cybersecurity policies and standards.
- Develop and implement a consistent strategy for testing and rolling out technical solutions.
- Maintain transparent and effective communication channels within the team and across departments.
- Serve as the bridge between the Helpdesk team and senior leadership.
- Analyze and propose improvements to technical procedures and operational processes.
- Automate repetitive tasks to enhance efficiency and accuracy.
- Define, monitor, and analyze key performance indicators (KPIs) such as resolution times, ticket volumes, and customer satisfaction.
- Create actionable reports to present to stakeholders.
- Foster a positive and collaborative work environment, promoting teamwork and cooperation.
Qualifications
- Bachelor’s degree in IT, Computer Science, or a related field.
- Additional certifications such as ITIL, Microsoft Certified Solutions Associate (MCSA), or similar are a plus.
- Strong analytical skills and a proactive, solution-oriented mindset.
- Proven leadership and team management capabilities, including conflict resolution.
- Excellent interpersonal and communication skills to engage internal stakeholders.
- Familiarity with ITSM tools like ServiceNow, Zendesk, or Jira.
- Competence in developing IT policies and processes.
- Demonstrated experience in managing an IT Helpdesk team or similar.
- Hands-on experience with IT infrastructure management (hardware, software, and networks).
- A track record of process optimization and automation in IT operations.
- Fluency in French.
- Proficiency in English (min. B2 level required).
Additional Information
And if you join our community, you will be able to benefit from:
- individual variable compensation (CDI contract)
- attractive profit-sharing and profit-sharing bonuses
- a collaborative way of working, based on autonomy and responsibility
- professional development opportunities throughout your career
In a top-notch working environment, you will be proud to take part in our business project.
Top Skills
What We Do
InPost is the most successful operator of automated parcel lockers in Europe and also the one and only company in the world that is both a heavy operational user of APM machines as well as their manufacturer. InPost Parcel Lockers revolutionized the e-commerce delivery by providing a convenient way to send, collect and return parcels whenever the customer chooses, through a network of conveniently located and easy to use terminals.It is important for us to protect your personal data, our privacy policy can be found under the link: https://inpost.pl/ochrona-danych-osobowych
