About Us:
Barry-Wehmiller is a diversified global supplier of engineering consulting and manufacturing technology for the packaging, corrugating, sheeting and paper-converting industries. By blending people-centric leadership with disciplined operational strategies and purpose-driven growth, Barry-Wehmiller has become a $3 billion organization with nearly 12,000 team members united by a common belief: to use the power of business to build a better world.
Job Description:
- Mid-level Customer Service Support Engineer with a minimum of 10+ years of work experience, to support the Technical Services Group within the Engineering department. This position performs assignments designed to manage and resolve in-bound customer service issues that require basic to engineering-level technical support. Experience in Industrial Equipment and Machineries such as Packaging, Converting, Textile and Paper machineries and discrete product machineries would be required.
Mandatory Skills:
Proficient with all aspects of remote machine access and diagnostic systems including Web Portals, VPNs, and specific customer network requirements. Maintains all customer web portal logs and information
- Able to analyze electrical and safety circuits in both JIC and IEC formats
- Ability to interact with PLC’s by getting on-line, navigate and troubleshoot / identify issues, perform PLC program modifications and debugging under the guidance of the product controls engineer. Also, demonstrate capability working with control system software in order to load PLC’s, web portals, HMI’s, AC Drives
- Technical skills:
- Handling in-bound calls or issues from customers where it will be required to identify and manage any potential issues or problems with the machines
- Able to apply mechanical, hydraulic, pneumatic, and controls knowledge and advanced troubleshooting skills to address customer requests and machine issues
- Use technical background to identify deficiencies in Companies Equipment knowledge base and work independently or with other engineers in the department to develop procedures and processes to correct them
- Assists in reviewing all procedures and processes in the various product line machine manuals for accuracy and consistency
- Operates and updates the in-bound customer service log with the ability to review the data to discover trends and areas that need addressing
- Assists in developing test plans to validate equipment and/or component design related to customer issues. Sets up and performs tests; collects and correlates data
- Tasks may include testing solutions to customer-related issues or other Engineering-related tasks
- Completes normal and required administrative tasks (time sheets, logs, etc.)
- Becomes familiar with all company safety standards
- Performs all commitments/tasks in a timely and professional manner
- Performs other duties/responsibilities as required
At Barry-Wehmiller we recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. We know that our differences often can bring about innovation, excellence and meaningful work—therefore, people from all backgrounds are encouraged to apply to our positions. Please let us know if you require reasonable accommodations during the interview process.
Company:
BW Corporate US
Top Skills
What We Do
We’re Building A Better World.
We’re more than just a successful capital equipment and engineering solutions firm. We’re an organization fiercely committed to improving the lives of our team members across the globe. By providing meaningful work in an environment of care and compassion, we send them home fulfilled by their time with us, rather than drained by it. We understand what every human being on the planet desires: to know that who they are and what they do matter. As a business, we have a unique opportunity to let them know that they do.
Through our Truly Human Leadership culture and personal growth initiatives, we help them become their best selves. And when we bring out their best, they give their best. To their work, their team members and friends, our customers and suppliers, the people in the communities in which they work and live, and--most important of all--to their families. And before you know it, a better job has helped build a better world!
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