Southeast. Always the right career direction.
Job Description SummaryTechnical Support Analyst II is responsible for the coordination and execution of the IS Service Desk and Datacenter Operations. The primary goal for the position is to provide quality support to clinical and line of business users while efficiently monitoring and maintaining day to day operations of the hospital datacenter.
Job Description
Essential Functions
- Provides Tier I technical support to clinical and line of business end users via multiple support channels
- Executes daily operations and maintenance for multiple high-availability and distributed systems
- Monitors enterprise-wide server, network, and application status using various consoles and tools
- Effectively troubleshoot issues to communicate and document for Tier II and above escalation
- Utilizes ITSM system to ensure end user and/or infrastructure generated incidents are logged, assigned, escalated, and resolved efficiently to minimize user and system downtime
- Create relative knowledge base articles for repeatable resolutions
- Monitors environmental conditions in the primary datacenter and secondary server/telecommunication equipment locations
- Escalates problems and reports anomalies to senior staff in a timely and efficient manner
- Maintains accurate inventory of hospital IT assets and equipment
- Assists Technical Services group with project related software and hardware deployments and updates
- Performs other duties as assigned
Direct Reports (supervised positions)
- None
Qualifications
Minimum Education Required
- High school graduate or equivalent
Minimum Education Preferred
- Associate degree in computer science or related field
- MCP, A+ or other industry recognized technical certification
Minimum Experience Required
- Customer service support resolving basic technical issues
Minimum Experience Preferred
- One (1) to two (2) years’ experience in information technology
Required Skills/Abilities
- Exceptional customer service skills
- Ability to maintain proper levels of confidentiality
- Good verbal and written communication skills
- Good prioritization and decision-making ability
- Ability to operate in a fast paced and stressful environment.
ShiftDayShift DetailsVarious
FTE1
TypeRegular
Join one of Forbes 500 best mid-sized employers in America.Equal Employment EmployerSoutheast Health is committed to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Southeast Health will provide reasonable accommodations for qualified individuals with disabilities.
Top Skills
What We Do
Since opening its doors in 1957, Southeast Health has provided for the changing healthcare needs of the growing communities it serves which includes about 600,000 residents neighboring communities and counties of Southeast Alabama, Southwest Georgia and the Florida Panhandle. Our progress represents the culmination of distinguished service by dedicated board members, physicians, employees and volunteers, and a supportive community.
It takes more than technology and a modern facility to treat people. It takes a team of dedicated, well-trained professionals to continually deliver quality healthcare. Employing about 2,500, Southeast Health is recognized as one of the largest employers in the region and is proud of its reputation of providing a positive and responsive work environment. Southeast Health's medical staff consists of more than 225 active members and just over 400 total members either board certified or board prepared in specialties representing virtually every area of medicine.
Through innovation and sustained performance, Southeast Health, a 420-bed regional referral center, has achieved the reputation of providing the best diagnostic, clinical, surgical and patient care services available in the region
