Tech Product Owner Sales

Company Description

IAG Tech is a community of IT and digital professionals from across the International Airlines Group (IAG). We drive the technology behind some of the biggest and most successful brands in global aviation, including British Airways, Aer Lingus, and Iberia.

Brought together in 2019, we are a unique community with a shared vision to deliver Technology Excellence and be recognised as industry leaders in the use of technology.

Our mission is to delight customers, enable employees, accelerate business performance, protect our business and increase shareholder value, through the innovative and agile use of technology and data.

We use product-centric delivery teams using agile methods to implement new capabilities at pace and maximise business outcomes. With a relentless focus on improving system performance and stability, we continually strive to find new and better ways to innovate and support the Group.

Job Description

Purpose of the role

To be trusted partner of the Sales business area owning the design, delivery and operation of the Sales Tech Product.

• As the lead of the Sales Product, serve as the customer proxy, responsible for working with Product Management and other stakeholders — including other Product Owners in Customer & Commercial department and other stakeholders.
• Responsible for defining Stories and prioritizing the Product Backlog to streamline the execution of program priorities, while maintaining the conceptual and technical integrity of the features or components for the team(s).
• Play a significant role in maximizing the value produced by the Sales agile teams, ensuring user stories meet the user’s needs and comply with the Definition of Ready and Definition of Done.
• Act as a key role/agent in digital transformation initiatives across the Group and in the Operating Company (Iberia).

Accountabilities

Working in partnership with IAG Tech and the business to:

• Build a strong and trustworthy relationship with Sales business stakeholders.
• Define product tech features roadmap based on business priorities, prioritize and sequence product features, coordinating Sales releases, deciding on timing and content.

Specific Responsibilities

• Track value delivered to business and end customers through a proper set of KPIs that measure relevancy (e.g., Revenues), usage (e.g., transaction volumes), performance (e.g., SLAs), quality (e.g., defects) and delivery (e.g., velocity). Use JIRA / metrics.
• Prepare for Program Increment (PI) or Townhall planning events, update the teams backlog and contribute to the program vision, roadmap, and content presentations.
• Support program backlog refinement and prepare for Program Increment (PI) or Townhall planning and play a significant role in the planning event itself.
• Support story definition, providing the clarifications necessary to assist agile tech teams with their story estimates and sequencing.
• Determine their team Program Increment objectives together with the entire Agile team(s).
• Build, edit, and maintain the team backlog, with input from System Architect/Engineering and other stakeholders.
• Being able to measure and report based on KPIs and OKRs with Business, Product and Tech end-2-end scope and DevSecOps mindset.
• Prioritize and reprioritize the backlog items based on user value, time, and other team dependencies determined in the PI planning event and refined during the PI.
• Communicate story detail and priorities and ensure the team aligns and agrees on a final iteration plan.
• Collaborate with the Revenue Management & Sales and other Customer & Commercial tech teams to detail stories with acceptance criteria and examples in the form of acceptance tests (Behaviour-Driven Development (BDD)).
• Validate that the story meets acceptance criteria, ensuring that it complies with its Definition of Ready (DoR) and Definition of Done (DoD).
• Understand the scope of upcoming enabler work and collaborate with Solution Architects/Engineering to assist with decision-making and sequencing.
• Participate in team demos and retrospectives with Revenue Management & Sales teams and any other stakeholders including the Iteration Retrospectives, with the aim of improving Agile Release Train’s (ART’s), processes and working practices.
• Coordinate dependencies with other Product Owners and Scrum Masters.
• Work across teams to define and implement improvement stories that will increase the velocity and quality of the program.
• Attend the relevant Product Management events for planning and Program Backlog/Vision refinement.

Qualifications

Required Skills, Qualifications & Experience

• Educated to degree level.
• Proven experience in IT project management, which should be recently gained (minimum of 3–4 years of experience).
• An understanding of IT product control and risk management principles, cybersecurity, cloud computing concepts, technologies and system development life cycle methodologies.
• A sound understanding of operating system, databases, web and network infrastructures.
• Ability to comprehend, write and speak English in a business environment (Spanish will be an advantage).
• Experience of working in a complex and sophisticated systems environment.
• Proven ability to lead and drive digital transformation initiatives by aligning technology solutions with business goals.
• Strong expertise in product lifecycle management, including identifying opportunities for innovation and optimizing processes for scalability.
• Skilled in stakeholder management, fostering collaboration between cross-functional teams to deliver high-impact technology products.
• Ability to assist non-technical audit colleagues in understanding technology risk and controls.
• Experience working with JIRA, Service Now or other ITSM tools.
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Other Desirable Qualifications

• Project qualifications (e.g. PMP, Scrum SFC, PRINCE 2).