Team Operations Manager

About Wealth Enhancement

Wealth Enhancement is an independent wealth management firm with an endless passion for enriching the lives of our clients. We continually seek to perfect our craft of personalized financial planning with our team-based Roundtable and UniFi processes that go far beyond the standard approach. We proudly provide unique financial plans and investment management services to over 75,000 households from our over 100 offices - and growing - nationwide.

Since 1997, Wealth Enhancement has tirelessly raised the standard of wealth management with specialized knowledge and more attentive service that helps every client craft their future. For more information, please visit www.wealthenhancement.com.

We have an excellent opportunity for a Team Operations Manager in our Midland, MI office. This role serves as the liaison between Corporate and the Advisor Office to facilitate and ensure compliance with change activities, process updates and other corporate initiative in the advisor office.   This role further supports the office by managing staff, facilitating meetings, following up on concerns and coaching managers and team members.

The annual salary target for this role is $70K – $100K.

We select our initial compensation target using national compensation survey data. When we make an offer, we then factor in things like tenure, performance, and geographic location to come up with the most accurate numbers. We encourage you to apply and provide us with your compensation expectations when you do. We’re big on open conversations, so, let’s have one.

Primary Job Functions

Facilitates, implements and ensures compliance to corporate process and programs

• Oversights change management activities between regional office and corporate

  • Oversights and ensures updates to operational processes are adhered to by staff, collaborates with Advisor Team Operations and other Corp areas on business and process training

  • Assists with scheduling and resources planning for training and other activities

Facilitates corporate program roll outs, ensures FAs and Team member understands the why and how of the program

• Technology – coordinates testing of changes specific to the branch; act as ‘hands on’ trainer for new technologies; performs Tier 1 triage on issues or coordinates with corporate IT

• Operations & Compliance – ensure Standard Operating Procedures (SOP) are followed; perform oversight and collect compliance related materials when necessary

• Marketing - assists in the execution of the marketing plan – event coordination; venue selections, locales and region-specific information; may deliver marketing results and key metrics to teams; reinforces the marketing strategies and results to staff; ensures adherence to brand standards in the region

• Finance – approves expense reports for team members; partners with corporate in budget/forecast development; manages and explains actual vs. budget P&L and business result variances; ensure office complies with Finance operating procedures.

• Human Resources – assists with hiring, new hire onboarding, open enrollment, performance management, merit processes

Oversights daily operations, ensures workload is distributed and completed

• May manage client service staff, operations, reception, admins or interns

• Assigns workload and tasks and assures completion

• Train team members

• Assists and coaches’ managers on process and HR / management activities

• Acts as internal mediator to manage and coordinate the resolution of issues that arise in the office

Education/Qualifications

• 4-year degree in Business, Finance or related

• 7 years’ management experience, leading team, people, projects and change;

• 7 years’ experience in financial services processes with exposure to program roll outs; process improvement, technology updates; and corporate programs

• Knowledge of legal aspects of management

• Ability to coach and influence others, excellent writing and verbal communication skills

• Knowledge of financial services industry

• Ability to balance multiple projects and tasks

• Solid Microsoft Office and other computer skills

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Comprehensive Benefits Offerings

Our benefits aim to balance four key elements that make life and work meaningful: health and wellness, financial well-being, professional development, and work/life harmony. You may participate in the following benefits & development opportunities:

• Training and professional development

• Medical, dental and vision coverage (Available to employees and their families)

• Health Savings Account (HSA) with employer contribution and Flexible Spending Accounts (FSA) for medical, dependent, and transit expenses

• Life and AD&D insurance – employer paid and voluntary options

• Short-term and long-term disability, workers compensation – employer paid

• 401k with match and profit sharing

• Wellness programs and resources

• Voluntary benefits, including pet insurance

• 18 days of paid time off (PTO), accrued annually (25 PTO days after 4 years of service)

• 12 paid holidays each year (10 pre-determined and 2 floating days)

• Paid parental leave and paid caregiver leave (Caregiver leave available after 6 months of tenure)

• Reimbursement for tuition, licensing, and other credentials (Available after meeting service requirements)

Should you need reasonable accommodation when completing the application form or during the selection process, contact the Human Resources Department at 763-417-1700

Information provided on this application will be kept confidential and only be shared with those involved in the selection process.
Equal Opportunity Employer, including disabled and veterans. This organization participates in E-Verify.

Click the following link to view Federal and E-Verify posters: Link

OSHA Requirements: This position requires the ability to stand or sit for long periods of time, file documents in high or low cabinets, to use the telephone and to use the computer systems.