A top performing commercial investment sales team with a track-record of multimillion dollar gross commissions annually seeks a strategic Team Operations Leader to help improve execution, develop/implement growth strategies, and ultimately provide necessary leverage to scale their already successful business.
The Team Operations Leader will work as the right hand of the team’s leader and senior team members in the establishment and attainment of the team’s short term and long-term strategies aimed at maximizing revenue and gross commissions while maintaining its unique entrepreneurial culture.
They will directly oversee, manage and implement best practices across all Group operations, including packaging, marketing, facilitating transactions, team growth, and training.
The anticipated salary range for candidates who will work in this role is $38-$73 per hour. The final salary offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and length of experience within the industry, education, etc. Marcus & Millichap is a multi-state employer, and this salary range may not reflect positions that work in other states.
A day in the life of the successful Team Operations Manager includes, but is not limited to:
- Working collaboratively with the team on Client pitches, meetings, and strategic events to win, execute, and close new business
- Overseeing, managing and implementing best practices across functions including, but not limited to: transaction management, social media, marketing, & business operations
- Recruit and hire new team members that are aligned with the team culture
- Implementation of brand growth strategies focused on increasing gross revenue
- Business development and facilitating transactions after initial business development through to BOV and marketing packages, communicating with potential buyers, and stewarding the transaction to a successful closing
- Transaction coordination, taking care to provide white-glove, concierge-level service to Clients in collaboration with the team’s Analyst, Graphic Designer, & Associates
- Planning, creating, and posting thought-leadership content to position the team as the go-to resource for commercial investment sales, leveraging platforms like LinkedIn, Instagram, YouTube, etc.
- Training, mentoring, and performance managing the team; monitoring individual and team KPIs, leveraging all available data, sales best practices, and professional development materials
- Reviewing the team’s workflow, resources, and tools for efficiency, cost savings, and effectiveness as the business grows & scales
- Attending industry events, conferences, and universities for the purposes of networking with potential clients/collaborators, and recruiting & attracting talent on behalf of the team
Requirements:
- Minimum of 3-4 years of relevant experience working within a commercial real estate (CRE) advisory or lending environment.
- Direct knowledge of and experience with the management of personnel within CRE advisory services
- Proven success in setting and achieving managerial objectives, with the demonstrated work ethic, competitiveness and tenacity required to achieve top performance.
- Demonstrated career history of continued growth and success in roles of increased complexity and responsibility.
- Able to persevere through difficult challenges and setbacks.
- Thrives in a small, cohesive and hands-on work environment.
- Excellent listening skills. Open-minded to different ideas and perspectives.
- Highly transparent and ethical, placing a high value on both personal and firm integrity.
- High energy; results oriented.
- Performs best when engaging with others in a highly collaborative environment and committed to being part of an integrated team.
- Intellectually curious, creative and a broad-based thinker.
- Excellent communication and organizational skills, including written and verbal and the ability to structure and disseminate complex information in a range of appropriate styles/formats.
- Proven leadership and general management skills, willing to take responsibility and be accountable for results.
- Excellent educational credentials.
- No desire to originate new business.
Top Skills
What We Do
Marcus & Millichap was founded in 1971 with the goal of being a new kind of company – one driven by long-term relationships and built on a culture of collaboration. We focus on bringing together specialized market knowledge, the industry's leading brokerage platform and exclusive access to inventory to achieve exceptional results for our clients, year after year.
Today, we are the industry’s largest firm specializing in real estate investment sales and financing, with over 80 offices and nearly 2,000 investment sales and financing professionals throughout the United States and Canada. In 2021, the firm closed 13,255 transactions with a sales volume of $84.4 billion.
