Team Leader
Our distribution team are currently looking for a Team Leader to support the Distribution function within our Knightsbridge store.
About The Role
In this role within the Distribution department, you will support and report to the Manager in the day to day running of the department ensuring that all KPI’s and objectives are met. You will be responsible for managing the DCIN report to ensure all customer deliveries are dispatched on time and that all internal service issues are addressed within the team.
This would also include:
- Managing the packing of all customer deliveries and to ensure SLA’s are met.
- Overseeing warehouse operatives’ individual task. Responsible for checking all tasks are carried out correctly according to department procedures.
- Investigating customer service complaints and escalate where appropriate.
- Assisting the Delivery Services team when required.
In return you’ll receive an excellent benefits package, including a company pension, flexible working, 22 days’ holiday, and your birthday off, up to 33% in-store discount (including across our food hall and restaurants) and a season ticket loan.
About You
The ideal candidate for this role should have experience in warehouse and distribution roles, you will be a valuable team player who thrives on getting the job done to high Harrods standards. You will have great attention to detail in the day to day endeavours in the department.
As you will be using online systems in your day-to-day checks of deliveries, you will need to be computer literate and experience in using SAP systems will be advantageous. Numerical, Literacy and communication skills are essential.
About Us
Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.
Our Promise To You
Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.
Uniquely You
At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.
If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods
Additional Information:
Time Type:
Permanent
Department:
Knightsbridge Dispatch (Ali Munyaneza)
Top Skills
What We Do
As many lives, generations, cultures and stories pass through our doors, our mission remains unchanged: to serve the needs and aspirations of our customers, to create new stories and bring moments of delight. Whomever they are and wherever they come from, our customers can always expect to be treated with grace, courtesy, and care. #TogetherHarrods
Open since 1834 by Charles Henry Harrod and now owned by Qatar Holding Authority, we are truly unique - a house of maisons, a modern atelier, a workshop of wonders, a convener, patron and celebrator of the world’s finest. Known around the world as one of the great luxury emporiums, we offer a transformative experience to customers who know that true value of exceptional goods and services lies beyond price. We are committed to excellence and artistry, inspired to reinvent and surprise, ensuring our position as a leader in the category.
Our people are our strength - their unique personalities and their desire to exceed expectations are what enables us to make the impossible possible for our customers.
Our customers are at the heart of our success. They’re the reason we exist, and we never forget it. And we’re always looking for new exceptional people who want to connect to them, to delight them and to become part of our story
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