Employment Type:Full timeShift:Day Shift
Description:Provides complementary supervision and direction for Senior HR Benefit Specialists and assumes the role of team trainer for the implementation of new processes, procedures, and policies. Provides expert direction, management, and assistance to managers, colleagues, and vendors in the analysis and resolution of complex issues related to the service and delivery of benefits administration. Acts as a Subject Matter Expert for administration and technology support for Workday, PeopleSoft, and Kronos to facilitate Payroll processing. Provides consultation and guidance in the interpretation and application of policies and procedures for managers and colleagues, and acts to minimize risk in all situations. Develops sustainable, efficient, and effective processes to support customers within the parameters of the department service level agreements. Markets department services and provides world class customer service.Position allows for work remote/work from home opportunity.
Team Lead- HR Shared Services, HR & Benefits (Remote)
Position works the 9:30am to 6:00pm shift Monday-Friday EST.Knows, understands, incorporates, and demonstrates the mission, vision, and values of Trinity Health in leadership, behaviors, practices, and decisions.
Assists with managing specialized Human Resource service delivery for the HR Service Center. Operates as a subject matter expert in areas of vendor administration, life status change administration, health and welfare plan administration, payroll processing systems, employment life cycle administration, or other HR functional areas. May serve as back-up for other specialty areas.
Oversees the training for the team for the implementation of new processes, procedures, and policies and supports the process of RHM implementation in a shared service center environment. Ensures that all processes and procedures are fully documented and updated for access in the shared drive.
Provides complementary supervision for the Administration Team and acts as a back-up for the manager in day to day operations. Frequently serves as a representative for the department and the manager on cross functional project teams and actively markets department services to RHM's and managers.
Works with the manager to provide team analytics and metrics and assembles relevant data in a management presentation format. Utilizes presentation skills to provide project and customer service delivery updates to HR and RHM management.
Oversee complex, escalated cases and acts to adjudicate appeals within the limits of the IRS Section 125 Plan and Trinity Health HR Policies. Reviews documentation and works with Total Rewards Benefits and Well-Being and the Legal Department to resolve cases and minimize exposure and risk.
Acts independently to audit monthly vendor billings and eligible participant and dependent listings. Reviews and reconciles discrepancies with payroll; processes eligibility reports, court orders and status changes with insurance carrier and Payroll. Researches and prepares reports and spreadsheets analyzing costs and participation.
Leads projects, such as Open Enrollment for supported RHM's to include coordination and timing of communications, website set-up, report generation, final report compilation and presentation to HR management.
Participate with Manager on special projects, such as discovery and implementation of talent management administration for supported HM's or the acquisition of new business.
Responsible for development of sustainable, efficient, and effective processes for the RHM's supported by the department within the guaranteed service level agreements.
Relies on expert knowledge of Human Resource law, benefits plan design, IRS Code Section 125, ACA regulations, various payroll regulations, and HRIS reporting capabilities to effectively manage specialized job assignments.
Establishes and maintains collaborative relationships with RHM staff, Payroll, HR Operations, Legal Department, Total Rewards Benefits and Well-Being and vendors to facilitate efficient management of escalated assignments.
Maintains strong attention to detail while focusing on customer excellence by building rapport and establishing trust.
Supports and maintains an effective team environment by providing synergy to all processes.
Utilizes case management system to accurately log case issues and notes for case assigned under stringent Legal Department requirements.
Adheres to established regulations and ensures compliance for, processes, procedures, plans and systems.
Maintains confidentiality of department and associate information according to established practice within HIPAA and NPPI guidelines.
Performs administrative activities, which includes completion, review, and approval of HR business transactions, preparing statistical/operational reports and conducting data integrity audits. Participates, as a Department representative on cross/functional teams while maintaining regular work duties and performs other related duties as required.
Maintains a working level knowledge of applicable Federal, State and local laws and regulations, Trinity Health’s Corporate Integrity Program, Code of Ethics, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical and professional behavior.
Our Commitment to Diversity and Inclusion
Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.
Top Skills
What We Do
Trinity Health is one of the largest not-for-profit, Catholic health care systems in the nation. It is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians caring for diverse communities across 25 states. Nationally recognized for care and experience, the Trinity Health system includes 88 hospitals, 131 continuing care locations, the second largest PACE program in the country, 125 urgent care locations and many other health and well-being services. Based in Livonia, Michigan, its annual operating revenue is $20.2 billion with $1.2 billion returned to its communities in the form of charity care and other community benefit programs.
