Team Lead, Risk & Fraud Prevention, North America

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. 

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

Team Lead, Risk & Fraud Prevention

We are looking for a Team Lead for our North America Risk & Fraud teams, based in Chicago or San Francisco. As the link between commercial and product teams, you will be responsible for managing the Risk and Fraud team, the rollout of Adyen’s risk products in the region while serving as the subject matter expert of the regional fraud landscapes and related regulatory requirements. This role involves working closely with both internal (commercial, product, data, partnerships and legal teams) and external stakeholders (merchants, schemes, regulators). 

What you'll do

• People management - Manage and grow a team of experienced risk professionals, support the team’s growth, set the team direction, make strategic decisions, and manage escalations
• Manage new product and feature rollouts - Project management for rollout of new risk features and products in the region
• Work with internal stakeholders across the organization - Collaborate closely with the commercial and product team to identify and prioritize critical improvements necessary for the region 
• Subject matter expert on risk and fraud - Keeping abreast of the latest fraud trends in the region, working with internal and external stakeholders to ensure that Adyen continues to be thought leader in the risk and fraud space
• Work with strategic merchants in the region - Assist with commercial teams to offer strategic merchants best-in-class fraud management.
• Advise on related regulatory requirements - Stay updated on the latest risk related regulatory requirements and how they may apply to Adyen, collaborate with regulatory, compliance and data teams to operationalise regulatory requirements

Who you are

• At least 5 years of experience in managing a team in the payments domain, and a preference within the risk and fraud management domain
• You are a very strong communicator who has deep experience dealing with deescalations and dealing with clients in high pressure situations
• You are comfortable with data and using data-driven approach when speaking with stakeholders, experience working with machine learning products and teams is a plus
• You enjoy working in a fast-paced environment where you may need to quickly shift priorities.
• You take initiative, ownership and are committed to challenge the status quo

You are a strong collaborator who is comfortable with connecting with colleagues across different teams and cultures, sharing ideas to improve effective teamwork.

Our Diversity, Equity and Inclusion commitments 

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen. 

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.

Adyen is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

All your information will be kept confidential according to EEO guidelines.

San Francisco 

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

This role is based out of our San Francisco office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.