Team Lead, Registration

City/State

Virginia Beach, VA

Overview

Work Shift

First (Days) (United States of America)

Sentara Health is currently seeking a Team Lead, Patient Access Representative at our Sentara Princess Anne Hospital in Virginia Beach, Virginia.  

• Up to $1,500 Sign-On Bonus for Qualified Candidates!

Hours/Shift: Full-Time, Days, on call required and possible alternating weekends and  holidays.

Sentara Benefits:

We are setting the standard for medical excellence within a vibrant, creative, and highly productive workplace. Sentara offers exciting benefits including medical, dental, vision, paid annual leave, paid parental leave, emergency caregiver leave, educational assistance, student loan paydown, 403(B), 401(K) and more! For more information about our employee benefits click Benefits - Sentara (sentaracareers.com) 

• Join our team! Be a part of an excellent healthcare organization who cares about People, Quality, Patient Safety, Service, and Integrity. Join a team that has a mission to improve health every day and a vision to be the healthcare choice of the communities that we serve! The people of the communities that we serve have nominated Sentara “Employer of Choice” for over ten years. U.S. News and World Report has recognized Sentara as having the Best Hospitals for 15+ years.

Position Overview:

The Patient Access Team Leader is a working resource to the patient registration teams. Responsibilities include registering patients for the Emergency Department, and/or various registration areas of the hospital. The Patient Access Team Leader also assists the Team Coordinator and department leadership by serving as registration system super-user, taking on-call rotation during the week and on the weekends, participating in the interviewing process, preparing and reviewing reports, performing QA audits, mentoring and training staff, managing department supply levels, and participating in meetings and workgroups. The Team Lead is required to meet the written requirements and competency to serve as a preceptor and to provide department orientation. If you desire, there are promotional opportunities in Patient Access such as a Team Coordinator.

Click https://youtu.be/5J3AFqVhS8w to hear Jasmine tell us about a day in the life of a Patient Access Representative with Sentara Health. 

Education Required:

High School Diploma or equivalent

Experience Required:

• Two Years of Customer Service and/or Two Years of Data Entry
• Two years of previous experience in a healthcare environment in a related area
• Demonstrated competency of working in two or more Patient Access areas required.
• Required to be a trained super user for EPIC (Prelude/Resolute) and/or McKesson (HBOC/Health Quest), and the insurance eligibility/verification system.

*Associate or bachelor’s degree in Lieu of two years of experience*

Certifications Required:

One of the approved professional certifications must be obtained within 6 months of hire, CHAA, CRCR, or CRC.

Keywords: Customer Service, Patient Registration, Data Entry, Front Desk, First Point of Contact, Leadership, Insurance Verification, Talroo-Allied Health, Non-clinical, monster

Job Summary

The Patient Access Team Leader is a working resource to the patient registration teams. The responsibilities include registering patients, coordinating staffing and work assignments during the shift, real-time monitoring of registration performance to ensure department standards and procedures are followed, and researching and resolving the team's insurance verification issues using the insurance verification tools (Change Health, Epic RTE). They serve as point-of-contact to both internal and external customers for the assigned shift and registration area and address problems at the time they occur.
The Patient Access Team Leader also assists the Team Coordinator and department leadership by serving as registration system super-user, taking on-call rotation, participating in the interviewing process, preparing and reviewing reports, performing QA audits, mentoring and training staff, managing department supply levels, and participating in meetings and workgroups.
Two years of customer service and/or data entry experience required. Two year of previous healthcare experience in a related area required, three years preferred. Associates or bachelors degree can be considered in lieu of two years of experience.
Required to meet the written requirements and competency to serve as a preceptor and to provide department orientation. Required to be a trained super user for McKesson (HBOC/HealthQuest) and/or Epic (Prelude/Resolute), and the insurance eligibility/verification system.
Demonstrated competency of working in two or more Patient Access areas required.
One of the approved professional certifications must be obtained within 6 months of hire. CHAA, CRCR, or CRCS certification required.

Qualifications:

Certified Healthcare Access Associate (CHAA) - Certification - National Association of Healthcare Access Management (NAHAM), Certified Revenue Cycle Specialist (CRCS) - Certification - American Association of Healthcare Administrative Management (AAHAM)Customer Service, Data Entry, Healthcare

Skills

Active Listening, Communication, Coordination, Critical Thinking, Leadership, Microsoft Office, Service Orientation, Social Perceptiveness, Speaking, Technology/Computer

Sentara Healthcare prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

Per Clinical Laboratory Improvement Amendments (CLIA), some clinical environments require proof of education; these regulations are posted at ecfr.gov for further information. In an effort to expedite this verification requirement, we encourage you to upload your diploma or transcript at time of application.

In support of our mission “to improve health every day,” this is a tobacco-free environment.