Team Lead Insurance & Annuities Operations

Posted 2 Days Ago
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Noida, Gautam Buddha Nagar, Uttar Pradesh
Senior level
Fintech
The Role
The Team Lead for Insurance & Annuities Operations will oversee a team of professionals, ensuring prompt resolution of service requests. Key responsibilities include managing performance, leading knowledge-sharing sessions, collaborating with various departments, and handling escalated issues while ensuring compliance with regulations.
Summary Generated by Built In

Provide day-to-day leadership & direction to a team of Operations professionals in the life insurance new business underwriting business, dedicated to provide timely and accurate resolution of service requests submitted by Advisors/clients, as per defined Service Levels and operating procedures. Serve as point-person and operational expert and collaborate with Business counterparts, senior Leaders and team members to manage/resolve process level issues on daily basis.

Key Responsibilities

  • Team Leadership & people management (team of ~20 resources at least): Lead, mentor, and develop the new business and underwriting team, ensuring high levels of performance, engagement, and productivity. To be well equipped to review and approve insurance applications within assigned authority levels, ensuring that underwriting practices are in line with company guidelines, local regulations, and market conditions.
  • New Business Development: Oversee the onboarding and processing of new business associates & processors, analysts and process leads, ensuring that applications are handled efficiently and accurately, with a focus on customer satisfaction and regulatory compliance
  • Risk Assessment: Work closely with the stateside new business and underwriting team to ensure application and product requirements, assess and analyze potential risks in insurance applications, providing guidance on complex or high-value cases.
  • Compliance and Quality Assurance: Ensure that all underwriting and new business processes adhere to regulatory requirements, internal policies, and quality standards specific to the GCC market.
  • Stakeholder Management: Liaise with stakeholders on both sides and other departments to streamline the new business process and support the achievement of business growth objectives
  • Performance Metrics: Monitor and report on key performance indicators (KPIs) related to business process in new business activities, providing regular updates to senior management. reviewing team members performance and documenting regular checking on progress, annual reviews, merit increase and promotions recommendations as well as development action planning to improvise bottom quartiles within timelines
  • Market and Competitor Analysis: Stay informed of market trends and competitor activities in the GCC insurance market, adjusting strategies as needed to remain competitive


Required Qualifications

  • Bachelor’s degree in finance, Business Administration, Insurance, or a related field.
  • 5 plus years relevant experience in insurance new business/underwriting roles, preferably within the GCC market.
  • Minimum 2-3 years of people leadership experience
  • Proven leadership experience in managing and developing teams.
  • Strong understanding of insurance new business, underwriting principles, insurance regulations, and risk management.
  • Excellent communication and interpersonal skills to engage with internal and external stakeholders.
  • Proficient in underwriting software and tools, with strong analytical skills. Knowledge of the GCC insurance market and its regulatory environment is highly desirable.
  • Experience in Process transition and set up
  • Experience on training and development
  • Experience on quality control, quality audits for insurance new business & underwriting functions

Preferred Qualifications

  • LOMA- ALMI, FLMI, AALU, FALU, III, MBA
  • Ability to work under pressure and manage tight deadlines.
  • High attention to detail with a commitment to maintaining accuracy and compliance.
  • Strategic thinking with a proactive approach to problem-solving.
  • Customer-focused mindset, with a dedication to delivering excellent service.
  • US healthcare exposure esp in Life and disability Insurance new business as well as underwriting functions.
  • Life and Disability insurance industry product knowledge
  • Underwriting risk selection basics and conceptual understanding. USD sign off authorities will be an additional edge

About Our Company
Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 125 years. We are a U.S. based financial planning company headquartered in Minneapolis with a global presence. The firm’s focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection. Be part of an inclusive, collaborative culture that rewards you for your contributions and work with other talented individuals who share your passion for doing great work. You’ll also have plenty of opportunities to make your mark at the office and a difference in your community. So if you're talented, driven and want to work for a strong ethical company that cares, take the next step and create a career at Ameriprise India LLP.

Ameriprise India LLP is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, genetic information, age, sexual orientation, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law.

Full-Time/Part-Time

Full time

Timings

(8:00p-4:30a)

India Business Unit

AWMPO AWMP&S President's Office

Job Family Group

Business Support & Operations

Top Skills

Excel
The Company
Minneapolis, MN
16,649 Employees
On-site Workplace
Year Founded: 1894

What We Do

Ameriprise Financial has helped millions of clients feel confident about their financial futures for more than 125 years. Our network of approximately 10,000 financial advisors* delivers personalized financial advice to help clients reach their goals.

We believe that with the right advisor, the right advice, and the right firm, life can be brilliant.

Ameriprise has corporate locations throughout the U.S. and across the globe, and advisor offices in all 50 states.

Learn how you can build your career at Ameriprise Financial.

*Ameriprise Financial Q2 2020 Statistical Supplement

All content on this page is provided for informational purposes only and should not be used as the sole basis for investment decisions. Ameriprise Financial cannot guarantee future financial results. Investment products are not federally or FDIC insured, are not deposits or obligations of, or guaranteed by, any financial institution, and involve investment risks including possible loss of the entire amount invested.

By clicking on a hyperlink, you may be directed to a non-Ameriprise website. Be aware that the linked site will be subject to rules, regulation, and privacy and security provisions that are separate, and may differ, from Ameriprise Financial.

Investment advisory products and services are made available through Ameriprise Financial Services, LLC., a registered investment adviser.

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