FairMoney is a credit-led mobile bank for emerging markets. The company was launched in 2017, operates in Nigeria & India, and raised close to €50m from global investors like Tiger Global, DST & Flourish Ventures. The company has offices in France, Nigeria, Germany, Latvia, the UK, Türkiye, and India.
Watch the way FairMoney is building Africa’s money story
Role and Responsibilities
- Responsible for managing the daily operations and performance of the Customer Support Inbound calls Interactions and ensuring the efficiency of the team
- Supervise and coordinate the daily operations of the resolution team
- Ensure proper scheduling to manage dropped call rates and other service levels
- Produce timely reports of activities
- Ensure staff in the team are adequately equipped with the requisite systems and applications
- Record statistics and performance levels of the team /individuals via daily, weekly, monthly, and other ad hoc reports on the team’s performance
- Escalate any downtime or service failure promptly
- Coach and train the agents on customer handling skills
- Experience: A minimum of 3 years experience in Customer Services or Contact Centre roles (preferably in the financial services industry)
- A University degree. A Master’s degree is an added advantage
- Good Communication
- Customer Engagement and Relationship Management
- Strong Leadership and Time Management skills
- Emotional Intelligence (Self-Control)
- Private Health Insurance
- Pension Plan
- Training & Development
- Performance Bonus
Recruitment Process
- A screening call with the Senior Recruiter ~30 minutes
- Technical interview with the hiring manager ~30 minutes
Top Skills
What We Do
FairMoney is building the leading mobile bank for emerging markets. Our goal is to rebuild Africa's money story by offering Tier 1 digital financial services to merchants and consumers alike.
In our key market; Nigeria, FairMoney is currently the Most downloaded fintech app in Nigeria with over 10 million downloads and the #1 digital bank in Nigeria.
FairMoney offers a range of digital financial products including, near-instant digital loans 24/7, investment products, savings, payments, and cards directly via its mobile app.
We give 10,000 loans daily (one every 8 seconds!) in Nigeria and India, and have banking operations in Nigeria, with over 6 million users.
We're backed by international investors and have raised a total of $89.9M in funding, to support our development.
FairMoney is unique thanks to its international exposure (with offices on 3 continents) and its impact-driven mission: we bring financial inclusion to underbanked people in emerging markets!
We are a team of close to 600 people, and for most of the positions, it's possible to join FairMoney remotely or in one of our offices: in Paris, Bangalore, Lagos, and Riga.
We value candidates who embrace our company values:
• Growth Mindset – We believe in the power of a Growth Mindset, not fixed or static.
• Big Plans, Bigger Ambitions - We make big plans, and have even Bigger Ambitions. We are here to build massive scale and drive the fintech revolution across Africa.
• Talent has no passport - We believe that Talent Has No Passport. While opportunity may not be evenly distributed across the world, talent is.
• Start with the Client – We Empathize with our users to optimize our impact. Many of us don’t live where our customers do - we must go in-depth to understand their pain points.
Discover our other values during your discussions with the team.
https://apply.workable.com/fairmoney/?lng=en
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