Team Lead, Customer Due Diligence

Posted 7 Days Ago
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Singapore
Hybrid
Mid level
Fintech • Payments • Financial Services
Adyen is the financial technology platform of choice for leading companies across the globe.
The Role
Lead the Customer Due Diligence team in onboarding and assessing clients for compliance. Drive process improvements, facilitate team growth, and enhance customer experience through effective risk management.
Summary Generated by Built In

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. 

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

CDD Team Lead

We are looking for an experienced people manager to join our Customer Due Diligence (CDD) department as part of our regional growth. You will be based in Singapore working closely with Sales, Account Management, Compliance, Risk, and Monitoring. 

Our highly motivated and ambitious CDD team is in need of an excellent leader to drive initiatives and improvements; the team is extremely focused on speed and quality, as well as customer experience. You will be part of a global team working with regional counterparts.

In this role you will be responsible for reviewing potential and existing merchants from a risk, regulatory and compliance perspective. As a highly regulated company we need to adhere to various rules and regulations and make sure we grow our business with a healthy portfolio of merchants. Part of this role is also to facilitate our growth by scaling internal processes and focus on continuous optimization and automation.

What you’ll do

  • Lead a team responsible for the onboarding and risk assessments of new and existing clients; ensuring compliance and handling escalations / frictions efficiently and effectively
  • Risk assessments towards onboarding of clients - both new and existing clients who wish to expand with Adyen in accordance with regulations and internal KYC procedures
  • Lead and drive process improvements, provide insights and guidance towards these initiatives
  • Evaluate existing procedures and processes developed internally, challenging the efficacy of the processes to optimize end-to-end our merchant’s onboarding processes
  • Provide advice and assistance to Commercial and Product teams, with the end goal of increasing customer satisfaction and improving our automation rates respectively
  • Ensuring continuous team growth and competence improvements.

Who you are

  • You have 3-5 years of formal people management experience in the risk, operations or compliance industry
  • You have a firm grasp and understanding of AML, KYC, PCI, Scheme rules and internal controls
  • You are extremely detail oriented, organized and have the ability to multitask effectively
  • You are people-oriented and know your way around growing individual contributors ranging from juniors to seniors
  • You are able to work independently, while at the same time being a strong collaborator, working and connecting with colleagues and developing ideas to improve effective teamwork / client onboarding
  • You take initiative, ownership and are committed to challenging the status quo in a critical, professional and effective manner
  • You are a self-starter who enjoys a fast-paced environment and is able to execute ideas / initiatives effectively;
  • You have strong analytical and stakeholder management skills while believing that efficiency is key to operational excellence;
  • You are a data-driven person who works well and understands with ease, making use of data to drive changes and decision making
  • You are someone with great foresight who thinks strategically when executing initiatives and conducting your planning
  • You have excellent written and verbal communication. English fluency required – other Asian languages (Japanese, Mandarin) at business-level competency are a strong plus, but not mandatory

Our Diversity, Equity and Inclusion commitments 

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen. 

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.

This role is based out of our Singapore office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.

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The Company
HQ: Amsterdam
4,196 Employees
Hybrid Workplace
Year Founded: 2006

What We Do

By providing end-to-end payments capabilities, data-driven insights, and financial products in a single solution, Adyen helps businesses achieve their ambitions faster.

Our team members are motivated individuals from different cultures that help each other do remarkable things every day and across time zones. We face unique technical challenges at scale and we solve those as a team. And together, we deliver innovative and ethical solutions for businesses all across the world.

With 28 offices across the globe, Adyen serves customers including Meta, Uber, Spotify, Casper, Bonobos and L'Oreal.

Why Work With Us

At Adyen, everything we do is engineered for ambition. We started with payments, at a time when providers offered services based on a patchwork of systems built on outdated infrastructure. Ambition demanded more. So we set off to build a financial technology platform for the modern era, entirely in-house, from the ground up.

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Adyen Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

Typical time on-site: Flexible
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HQAmsterdam, NL
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Singapore
Bengaluru, India
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Chicago
Kuala Lumpur, Malaysia
London, GB
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Mexico, MX
Mumbai, Maharashtra
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New York, NY
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San Francisco, CA
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São José dos Campos, São Paulo
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São Paulo, São Paulo
The Hills, New South Wales
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Toronto, Ontario
Warsaw, PL
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