TAC Team Lead, Professional

Job Description
Are You Ready to Make It Happen at Mondelēz International?
Job Description
Are You Ready to Make It Happen at Mondelēz International?
Join our Mission to Lead the Future of Snacking. Make It Matter.
You are a specialist in a process, workstream or area in Mondelēz International Digital Services, working to support impeccable service operations.
How you will contribute:
You will develop a strong understanding of cross-functional business acumen to meet and exceed service level agreements and obligations and ensure compliance with Mondelēz International policies and legal requirements. As a co-owner of standard operating procedures, you will champion process standardization, conduct internal operational audits, oversee manual processes while exploring automation opportunities, monitor key performance indicators (KPIs), measure team performance and deliver insights to leadership. Additionally, you will help maintain the team's budget by tracking invoices, managing time efficiently, and effectively communicating with vendors to ensure successful onboarding and adherence to budget deadlines. You will foster a culture of accountability and transparency, stakeholder engagement and promote alignment across teams, ultimately enhancing the overall efficiency and performance of operations. Additionally, you will support the team budget through diligent spend tracking, effective time management, and clear communication with stakeholders.
What you will bring:
In addition to a desire to drive your future and accelerate your career, you will bring experience and knowledge in:

• Owning an interest to gain a deep understanding of business dynamics, enabling you to collaborate seamlessly with diverse internal stakeholders and align initiatives with team objectives.
• Promoting a culture of teamwork within a shared service environment by mentoring and empowering direct reports with effective leadership and communication skills to achieve shared goals and elevate team performance.
• Process analysis, design, and mapping, with a strong emphasis on gathering and assessing business requirements to identify gaps to enable the enhancement of process efficiency, streamlining workflows, and improving overall performance while ensuring strict compliance with standards and key performance indicators (KPIs).
• Demonstrating exceptional communication and interpersonal skills, with a strong ability to initiate and drive projects forward, leveraging effective stakeholder engagement and relationship-building to achieve desired results.

More about this role:
Work set up: Hybrid
Work schedule: Nightshift
Relocation Support Available?
No Relocation support available
Business Unit Summary
We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!
Our people make all the difference in our succes
Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Excited to grow your career?
We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!
IF YOU REQUIRE SUPPORT TO COMPLETE YOUR APPLICATION OR DURING THE INTERVIEW PROCESS, PLEASE CONTACT THE RECRUITER
Job Type
Regular
Service Operations (Delivery)
Global Business Services