Why you'll LOVE Sagent:
You could work anywhere. We know you are talented and looking for something inspiring and impactful. A place where you will make a difference and have a great time doing it!
By choosing Sagent, you can be part of our mission to make loans and homeownership simpler and safer for all consumers.
Sagent powers servicers and consumers. You power Sagent!
Systems Engineer Specialist
Overview:
Sagent Lending is a dynamic and innovative leader in the lending technology industry. We are seeking a dedicated Desktop Support Technician to join our team, based at our DFW office. In this role, you will play a crucial part in providing exceptional desktop support and managing the shipping and receiving of equipment for provisioning and deprovisioning for our remote users. As a Desktop Support Technician at Sagent Lending, you will be an integral part of our IT support team, responsible for offering top-notch technical assistance to our office-based and remote employees, along with handling equipment provisioning and deprovisioning.
Your day-to-day at Sagent:
Desktop Support:
- Provide experienced technical support and assistance to our entire remote staff; resolving hardware and software issues, troubleshoot technical problems, and guide them to maintain efficient desktop setups.
Equipment Provisioning and Deprovisioning:
- Mange the provisioning of equipment to new hires and current associates across the country, ensuring they have the necessary tools and software for their roles.
- Oversee the deprovisioning process for associates, including equipment collection and data security procedures.
Asset Management:
- Maintain a precise inventory of all hardware and software assets, monitoring updates, maintenance, and replacements.
- Ensure compliance with asset management protocols.
Security Compliance:
- Enforce security protocols and ensure that all desktop setups align with company policies and industry best practices to protect sensitive data.
Collaboration:
- Collaborate effectively with the IT team to identify and resolve technical issues, ensuring all associates, whether in an office or remote, have access to the necessary tools and resources.
Documentation:
- Keep detailed records of equipment allocations, issues and resolutions.
- Create user-friendly documentation to help remote associates troubleshoot common technical problems.
Shipping and Receiving:
- Coordinate the shipping and receiving of equipment for all associates, ensuring timely and secure deliveries.
- Manage the return, repair, and maintenance processes for all equipment.
We would love to hear from you if you have:
- Bachelor’s Degree in Information Technology or a related field with 2+ years of relevant experience OR 4+ years of relevant experience.
- Demonstrated commitment to customer satisfaction and a deep understanding of customer support best practices.
- Proven experience in desktop support or a similar technical role.
- Excellent communication skills, both written and verbal, with the ability to interact effectively with customers and teams.
- Strong problem-solving skills and the ability to troubleshoot technical issues for both office-based and remote associates.
- Ability to work independently and efficiently from our Dallas Office.
- Strong organizational and multitasking skills.
Perks!
As a Sagent Associate, you will be eligible to participate in our benefit programs beginning on Day #1! We offer a comprehensive package including Remote/Hybrid workplace options, Health Benefits, Unlimited Flexible Time Off, Family Planning Services, Tuition Reimbursement, Paid Family Leave, 401(k) Matching, Pet Insurance, LinkedIn Learning, Virtual Social Experiences, Career Pathing, Focus Time Fridays and much, much more!
Why Sagent?
Sagent is transforming the mortgage servicing industry by bringing the modern experience customers now expect from loan originations to loan servicing. Our platform lets customers manage their home-owing lives from anywhere while giving servicers lower costs, scale compliance and higher servicing values through full market cycles.
Sagent is a joint venture that combines Fiserv Inc.'s decades of market-leading fintech expertise with Warburg Pincus' skill in growing technology companies. We hire innovators and doers to disrupt the last and most complex frontier of lending and housing. We're growing fast and need you to help shape our future.
Sagent is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
What We Do
Sagent powers banks and lenders to make loans and homeownership simpler and safer for millions of homeowners. We bring the modern experience customers now expect from loan originations to loan servicing, where lifetime customer relationships are managed and grown. Sagent platforms let consumers manage their home-owning lives from anywhere.
Why Work With Us
We are authentic! No big egos here. We are passionate about our mission to improve the lives of servicers by providing human-centered experiences and creating the same for homeowners as they manage the single largest asset purchase of their lives....their home!
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