Systems Engineer II - M365

At Early Warning, we’ve powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle®, Paze℠, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses.

Positions located in Scottsdale, San Francisco, Chicago, or New York follow a hybrid work model to allow for a more collaborative working environment.

Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire. This position is ineligible for employment Visa sponsorship.

Overall Purpose

This role is responsible for providing administration and support of the M365 environment used at Early Warning.  The position serves as a Subject Matter Expert (SME) for the assigned system(s) and for the processes inside of the application to ensure that it remains current and serves the needs for Early Warning users. This role will organize and implement specific solutions and projects from a technical perspective.

Essential Functions

·        Acts in an administrative capacity of the M365 application suite.

·        Troubleshoots issues, providing expert level support, including but not limited to, prioritizing issues based on severity and impact. Resolves issues or identifies vendor escalations as needed.  Owns issue until resolved.

·        Investigates integration failures, performs root cause analysis, and supports plans to mitigate and prevent future issues.

·        Provides application performance monitoring, evaluation, and optimization.

·        Works closely with internal partners to build and maintain M365 Business Process Configuration and Configurable Security 

·        Participates in cross functional project teams to maximize the M365 suite. Supports cross functional teams in the design, development, and implementation of M365 functionality and system enhancements, ensuring alignment with business goals. Processes change requests supporting modifications to the application configuration.

·        Researches, evaluates, and provides guidance in the selection of 3rd party applications or plug-ins where applicable.

·        Analyzes existing processes to identify inefficiency and opportunities for improvement. Implements process improvements.

·        Works with stakeholders to establish key metrics, KPIs and SLAs that are measurable and sustainable.

·        Ensures successful installation and validation of vendor-provided upgrades and patches.

·        Supports application road map and sets priorities in partnership with business.

·        Maintains all internal documentation and work instructions related to M365.

·        Supports the company’s commitment to protect the integrity and confidentiality of systems and data.

·        The above job description is not intended to be an all-inclusive list of duties and standards of the position.  Incumbents will follow instructions and perform other related duties as assigned by their supervisor.

Minimum Qualifications

·        Education and experience typically obtained through completion of a Bachelor’s Degree or equivalent work experience.

·        3 years or more of relevant experience in M365 administration with a strong understanding of M365 services and architecture including Azure.

·        Proficiency in configuring and customizing Microsoft 365 applications, including but not limited to Microsoft Teams, SharePoint Online, Exchange Online, and OneDrive for Business

·        Experience with PowerShell scripting and automation a plus

·        Knowledge of information security best practices, data protection, and compliance requirements within the context of M365 services

·        Ability to identify opportunities to leverage M365 capabilities in support of business goals and objectives.

·        Experience identifying gaps between current and future state of business processes and prioritize opportunities for improvement.

·        Ability to recommend M365 specific process improvements, innovative solutions, and ways to remain compliant with policy and regulatory requirements.

·        Excellent oral and written communication skills

·        General knowledge or familiarity with applications such as JIRA and ServiceNow

·        Demonstrated experience supporting vendor-provided applications.

·        Self-starter who can manage multiple priorities.

·        Strong attention to detail and accuracy

·        Background and drug screen

Preferred Qualifications

·       Threat protection Experience (Microsoft Defender Suite, Proofpoint, Crowdstrike)

·       Microsoft Purview Experience

·       Strong understanding of governance policies related to M365 environment.

Physical Requirements

Working conditions consist of a normal office environment. Work is primarily sedentary and requires extensive use of a computer and involves sitting for periods of approximately four hours. Work may require occasional standing, walking, kneeling, and reaching. Must be able to lift 10 pounds occasionally and/or negligible amount of force frequently. Requires visual acuity and dexterity to view, prepare, and manipulate documents and office equipment including personal computers. Requires the ability to communicate with internal and/or external customers.

Employee must be able to perform essential functions and physical requirements of position with or without reasonable accommodation.

The pay scale for this position in:

Phoenix, AZ/ Chicago, IL in USD per year is: $90,000 - $105,000.

New York, NY/ San Francisco, CA in USD per year is: $105,000 - $120,000.

This pay scale is subject to change and is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific candidate, which is always dependent on legitimate factors considered at the time of job offer. Early Warning Services takes into consideration a variety of factors when determining a competitive salary offer, including, but not limited to, the job scope, market rates and geographic location of a position, candidate’s education, experience, training, and specialized skills or certification(s) in relation to the job requirements and compared with internal equity (peers). The business actively supports and reviews wage equity to ensure that pay decisions are not based on gender, race, national origin, or any other protected classes.

Additionally, candidates are eligible for a discretionary bonus, and benefits.

Some of the Ways We Prioritize Your Health and Happiness 

•  Healthcare Coverage – Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.

• 401(k) Retirement Plan – Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.

• Paid Time Off – Unlimited Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.

• 12 weeks of Paid Parental Leave

• Maven Family Planning – provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.

And SO much more! We continue to enhance our program, so be sure to check our Benefits page here for the latest. Our team can share more during the interview process!

Early Warning Services, LLC (“Early Warning”) considers for employment, hires, retains and promotes qualified candidates on the basis of ability, potential, and valid qualifications without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote equal employment opportunity and affirmative action, in accordance with all applicable federal, state, and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our employees.