Systems Data Analyst - Salesforce

At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your growth and development are encouraged and supported, then Associated Bank may be the right place for you.

Under the general direction of the Salesforce Technical Product Owner and Architect, the Systems Analyst Senior translates complex business requirements into technical solutions. This role will complete technical and detail design requirements documents on enterprise level projects and understand complex IT concepts and functions that impact the supported applications and their ability to operate within the organization's infrastructure.
This role will create technical assessments of vendor applications and acts as a liaison between vendor solutions, internal technical teams and business line teams, document impacts of planned system/vendor solutions and potential risks/limitations and communicates accordingly, and present technical reviews of the vendor selection processes to include identifying cost benefits of alternatives.

This person will,

• Effectively communicate with technology and business line units. Provide concise/accurate problem and change reporting as well as provide and support testing activities

• Design & maintain an understanding of specific data structures, tables, keys & diagrams for Salesforce and applications/managed packages related to Salesforce. Perform simple queries of databases as part of application troubleshooting.

• Communicate concise information to other staff members regarding bank systems to ensure overall staff knowledge continues to improve, allowing better customer service long-term by cross communication with other teams on technologies. Also responsible for developing and maintaining written documentation of new and existing systems related to Salesforce which may include: system diagrams, system overviews, knowledge base entries, service level agreements, maintenance windows, and support contact information.

• Lead research efforts for the implementation of complex application solutions, automated jobs and processes, and new technologies as approved by management to ensure functionality is maintained and/or improved. Will also be responsible to correctly sundown unused system components after determining and eliminating all dependencies to other systems.

• Support various applications and technologies related to Salesforce to ensure system availability and stability by responding to and resolving Tier II support calls from ITS Service Desk within the service level agreements established by the business units using established troubleshooting techniques. Will also provide after-hours on call support on an established schedule, including some weekends, resolve critical business outages and provide incident and problem management for application and web server related issues.

• Provide incident and problem management for application related issues. Perform reporting and project management duties in accordance of ABC’s Project Management methodology and ITS Production Control standards, which includes: time reporting, requests for change, and other project management deliverables. Provide timely and accurate status updates to management for review.

• Create/maintain application inventories, including relevant vendor information. Work with vendor technical support of routine issues. Engage external vendors to improve the applications though support calls and enhancement requests as approved by management.

• Research new applications or tools, understand their viability within the organization, and contribute in projects related to those applications. Utilize research findings to suggest improvements for new and existing systems.

This position is not eligible for Visa sponsorship.

Candidates located in WI, IL or MN are strongly preferred. 

Requirements
Education

• Bachelor's Degree in Information Technology or Financial Services or equivalent combination of education and experience Required

Experience

• 5-7 years Information Technology Required

• 2-4 years Systems Development Life Cycle Methodology Required

• 6-8 years Information Technology with financial systems Preferred

• Experience with the Salesforce Platform Preferred

• Data Analysis experience Preferred

In addition to core traditional benefits, we take pride in offering benefits for every stage of life. 

• Retirement savings including both 401(k) and Pension plans. 

• Paid time off to volunteer in your community. 

• Opportunities to connect with others through our diversity-focused Colleague Resource Groups. 

• Competitive salaries with professional development and advancement opportunities. 

• Bonus benefits including well-being programs and incentives, parental leave, an employee stock purchase plan, military benefits and much more.  

• Personal banking, loan, investment and insurance benefits. 

Associated Bank serves more than 120 communities throughout Wisconsin, Illinois and Minnesota and we consider our colleagues critical to our continued success. See why our colleagues continually vote us a best place to work in the Midwest. Join our community on Facebook, LinkedIn and X. 

Compliance Statement

Associated Bank is an equal opportunity employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

Fully complies with all applicable enterprise policies and procedures. Acts in compliance with all applicable laws and regulations as outlined in training materials, including but not limited to Bank Secrecy Act. Responsible for reporting suspicious activity to Financial Intelligence. Responsible to report all customer complaints as prescribed and procedure violations to management or HR.

Responsible to report ethical concerns as needed to Associated Bank’s anonymous Ethics Hotline.

Associated Bank provides additional assistance throughout the application, interview and hiring process. Please contact [email protected] if you need an accommodation at any time during the process.

Associated Banc-Corp is an Affirmative Action and Equal Opportunity Employer. Associated Banc-Corp participates in the E-Verify Program. E-Verify Notice English or Spanish. Know Your Right to Work English or Spanish.

Associated Bank is Pay Transparency compliant.

The pay range represents anticipated base pay for this role. Actual pay may vary based on factors including, but not limited to, work location, skills, experience, education, and qualifications for the role.

$77,560.00 - $132,960.00