Systems Analyst

Who Are You:

We are looking for exceptional employees who are innovative forward thinkers, who are resourceful, motivated, and passionately committed to their trade. A driven self-starter with top notch organizational and detail-oriented skill set who thrives in a fast-paced entrepreneurial environment. We here at Puffco possess these qualities and if you do too, then please read on! 

What’s The Role About: 

We are seeking a highly motivated and detail-oriented IT Systems & Data Analyst to provide first-level technical support, maintain system administration, and manage data processing and integrations. This role bridges IT support and data management, ensuring smooth operations, accurate data handling, and efficient workflows. The ideal candidate will have a passion for problem-solving, a customer-focused mindset, and the ability to collaborate across teams to optimize processes and systems.

Some things you will be responsible for:

• IT Support & System Administration
• Data Management & Processing
• Documentation & Visualization
• Integration Monitoring & Maintenance
• Customer Service & Collaboration
• Process Optimization & Innovation

Some qualifications and skills we need you to have:

Education

• High school diploma or equivalent required; an associate’s or bachelor’s degree in IT, Computer Science, or a related field is a plus.

Experience

• 0–2 years of experience in IT support, data management, or a similar role.
• Familiarity with IT concepts, system administration, and basic data processing.

Technical Skills

• Proficiency in Microsoft Excel and SQL is required.
• Python knowledge is a plus.
• Proficiency in PowerPoint is required.
• Experience with diagramming applications like Visio or Lucidchart is a plus.
• Strong emphasis on data analytics rather than IT-focused skills.
• Proficiency in operating systems (Windows, macOS) and software applications (e.g., Office 365).
• Basic understanding of networking concepts (e.g., IP addressing, Wi-Fi troubleshooting).
• Experience with ITSM tools (e.g., ServiceNow, Zendesk) and iPaaS platforms (e.g., Workato).
• Familiarity with data tools (e.g., Snowflake, Excel) and visualization platforms (e.g., Lucidchart, Visio).
• Basic knowledge of IAM and MDM tools (e.g., JumpCloud).

Soft Skills

• Strong problem-solving and analytical abilities.
• Excellent communication and interpersonal skills.
• Patience, empathy, and a customer-focused attitude.

Perks and Benefits:

• Competitive pay, 401K, Medical/Dental/ Vision/Life coverage, Flexible Time-Off
• Amazing pet friendly office in LA Center Studios with a fun casual and comfortable work environment
• Snacks, lunches, retreats, and SO much more! 

EQUAL EMPLOYMENT OPPORTUNITY
Puffco strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Puffco’s recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Puffco may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.