CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.
What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.
Job Description
About the Role:
Act as the technical subject matter expert (SME) for configuring, maintaining, and optimizing system(s), ensuring high data integrity, compliance, and customer satisfaction for end users.
Provide SME-level support, manage configuration changes, and lead process improvements by working closely with a wide range of business stakeholders to deliver sustainable, customer-centric solutions.
Balance product features and technical advancements to continuously enhance system functionality and user experience.
Key Responsibilities may include:
- Manage the product backlog, prioritizing new features, defect fixes, technical innovations, and writing user stories with clear acceptance criteria.
- Collaborate with stakeholders to gather detailed requirements, ensuring platform enhancements are aligned with business needs and best practices.
- Lead the design, documentation, and implementation of system enhancements, including unit testing, user acceptance testing, integration testing, and change management processes.
- Act as the subject matter expert on the system’s applications, processes, procedures, business rules, and interfaces, providing guidance and troubleshooting support.
- Control and document system procedures to ensure they are well-understood and usable by other team members.
- Identify and lead opportunities for process improvements or automation to increase efficiency, reduce costs, or improve data integrity.
- Troubleshoot and resolve complex technical issues related to system workflows, security, and interfaces, ensuring timely problem resolution.
- Continuously drive the balance between technical enhancements and customer-focused solutions to ensure sustainable system performance and user satisfaction.
- 3-5 years of IT experience including direct customer support as a Supply Chain Analyst in the Logistics Industry
- 3+ years of design and configuration experience with Supply Chain application experience supporting Blue Yonder Transformation Manager v2019+.
- At least one end-to-end Blue Yonder TMS Implementation
- Demonstrated Experience with the following Blue Yonder TMS functions
- Transportation Manager, Mobile User, Modelling, Planner
- Logistics Procurement
- Business Analysis for Transportation
- Blue Yonder Customer Success Portal
- Working knowledge of Transportation Management business processes: Planning, Tendering, Optimization, Execution, Backoffice
- Experience supporting Blue Yonder TMS integration API’s and various integration methods (Mulesoft, Direct/Rest API), Carrier communications using EDI and API’s
- Working experience with integrations to external applications such as SAP ERP, Salesforce
- Experience working with Job Server capabilities, Data Upload templates
- Lead functional analysis and documentation of application enhancements including low level design documentation, gap analysis, and use cases aligned with business requirements
- Collaboration with Supply Chain business leads to review, estimate scope, and prioritize enhancements
- Process mapping expertise for “As-Is” and “To-Be” designs
- Strong knowledge of Software Development Life Cycle (SDLC) processes and proficiency with multiple delivery methodologies (e.g. agile, waterfall)
- Self-motivated, proactive, and proven skills to collaborate well and work cross-functionally within various business stakeholders and technical teams
- Support system extracts, enhancements, and other ongoing support tasks as appropriate.
- A firm understanding of IT Service Management (ITSM) processes including Incident, Problem, Risk backlog, and Change Management
- Ability to establish post-deployment adoption activities to closely monitor the technical health and performance of digital products using a Transition to Sustain checklist
Frequent communication with program leadership to sustain and shape product lifecycle, and requires to nimble switch between strategic and tactical initiatives to achieve technical, and business goals
Remote Type
Hybrid Remote
Skills to succeed in the role
Active Learning, Adaptability, Cross-Functional Work, Curiosity, Digital Literacy, Emotional Intelligence, Empathy, Initiative, Problem Solving
We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at [email protected].
Top Skills
What We Do
CHEP is a global leader in managed, returnable and reusable packaging solutions, serving many of the world's largest companies in sectors such as consumer goods, fresh produce, beverage and automotive. CHEP’s service is environmentally sustainable and increases efficiency for customers while reducing operating risk and product damage. CHEP’s 7,500-plus employees and 300 million pallets and containers offer unbeatable coverage and exceptional value, supporting more than 500,000 customer touch-points in 49 countries. Our customer portfolio includes global companies and brands such as Procter & Gamble, Sysco, Kellogg's, Kraft, Nestlé, Ford and GM. CHEP is part of Brambles Limited. For more information, visit www.chep.com.
Reliability. Flexibility. The success of your business depends on both. With CHEP, you can be confident that you’ll get the equipment you need, when and where you need it. Our scale is unmatched, with more than 110 million pallets and over 530 service centers across North America. So you no longer need to worry about seasonal peaks or unexpectedly high demand.
With our broad array of solutions and our pragmatic, roll-up-your-sleeves know-how, we give our consumer goods customers the platforms, the quality, the supply and the support they need to make more money on every unit load. Because everything just works better.
