About the role
Boost your professional journey as a System Support Engineer in Waypoint's Support Team! It's your gateway to an exciting role where innovation meets expertise.
It's a place where you can:
- Demonstrate your expertise for delivering exceptional end user support, ensuring seamless experiences for our valued users all over Scandinavia
- Dive into the inner workings of the system, perfecting your debugging and log analysis skills to identify and resolve issues swiftly and effectively
- Demonstrate your creativity by crafting ingenious workarounds, ensuring operations remain smooth even during complex incidents
- Thrive in an environment that values proactive solutions, where your ability to find and address challenges before they impact operations sets you apart
- Engage with a dynamic team, contributing to a supportive environment where collective expertise drives us toward success
What are you going to do?
- As a System support engineer, you will support business key users by handling production incidents and support requests
- You will be responsible for handling errors in messaging services and batch job failures
- You will be troubleshooting application errors, documenting problems and resolutions
- You will participate in Incident and Problem management processes
- You will support, coach, and guide team members in your areas of expertise
What do we expect from you?
Must have:
- Analytical skills to research and correlate information from disparate sources to formulate findings and root cause of reported issues
- Knowledge of C# and code debugging
- Good knowledge of MS SQL
- Willingness to work with system users and solving production issues. Your friends most probably would characterize you as an excellent communicator (also in English to work with end users and colleagues from Nordic countries), pro-active person with initiative
Nice to have:
- Understanding of asynchronous communication using messages
- Understanding of batch job process fundamentals
- Experience with ITIL service operation processes
- Experience in application support
Tech stack you’ll be working with:
MS SQL, MS Message Queuing, C#, .NET framework, Service Now, Splunk, PRTG.
Our promise to you:
- Monthly salary: €1900 – €2500 gross depending on your qualifications
- Strong company culture: knowledge sharing, company events, interesting speakers, and other inspiring initiatives
- Career and development opportunities in the biggest insurance company in the Nordics
- Challenging and exciting projects with autonomy to plan own tasks
- Extra vacation days, annual bonus, great insurance benefits, discounts on our products for you and your family, gifts, etc.
- Hybrid work and ergonomic home office compensation
- A recently renovated office in Riga center with a 24/7 gym on the premises
- Business trips to Baltic and Nordic countries
Read more about benefits for our employees
The information you provide in your application and CV will be processed for recruitment purposes within If Group and shall not be used in other contexts or by other organizations.
Top Skills
What We Do
If insures all that is valuable to you in life: People, animals, homes, cars and more. We also help companies to ensure that it is business as usual even if they suffer a claim. Thanks to our 7900 skilled employees, our 3.6 million customers have the right coverage and can feel confident that they will get the help they need if something should happen.
If's working culture is international, and we are committed to diversity. Our mindset is customer centric: It is our stated goal to be easy to understand and use from our customers'? perspective. We are the undifficult insurance company.
Would you like to work with us? We encourage qualified candidates to apply, regardless of age, gender, disability, cultural or ethnic background.
If Skadeforsäkring - Sweden https://www.if.se
If Skadeforsiking - Norway https://www.if.no/
If Skadeforsikring - Danmark https://www.if.dk/
If Vakuutus - Finland https://www.if.fi/
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