Salesforce Administrator

Join Our Team at Litera: Where Legal Technology Meets Excellence:

Litera has been at the forefront of legal technology innovation for over 25 years, crafting legal software to amplify impact and maximize efficiency. Developed by the best legal minds in the industry, our comprehensive suite of integrated legal tools is both powerful and user-friendly and simplifies the way modern firms manage core legal workflows, secure collaboration, and organize firm knowledge and experience. Every day, we help more than 2.3 million legal professionals focus on their craft. Litera: Less busy work, more of your life’s work.

Overview: As a Salesforce Administrator at Litera, you will be part of a dynamic team that is passionate about driving innovation in the legal technology space. You will have the opportunity to work with cutting-edge tools and collaborate with industry experts to deliver solutions that make a real difference in the legal profession.

Key Responsibilities:

• Serve as primary system administrator for the Salesforce.com environment  
• Handle basic administrative functions including system updates, flows and other routine tasks within user management and user adoption post-system releases
• Coordinate the evaluation, scope and completion of new development requests to define and document internal releases and requirements
• Assist in training of new users, and grow the Salesforce.com skill set across the organization 
• Work independently and collaboratively with members of the Litera community

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 3+ years of experience as a Salesforce.com administrator.
• Salesforce Administrator certification preferred.
• Strong understanding of Salesforce.com best practices and functionality of the latest releases.
• Experience with user account maintenance, flows, and routine administrative tasks.
• Proven ability to conduct system audits, particularly within profiles and permissions, and manage system upgrades.
• Experience in data mapping, data feeds into Salesforce which can be done via integrations and data imports/exports.
• General understanding of Apex and Custom Integrations, this is not a developer role.
• Ability to evaluate, scope, and complete development requests independently and in a team.
• Experience in gathering and documenting development requirements.
• Strong communication skills for training new users and enhancing skill sets across the organization.
• Ability to work independently and collaboratively with stakeholders and internal users.
• Strong problem-solving skills and attention to detail within a fast-paced work environment.
• Familiarity with Service Cloud, CPQ, Experience Cloud, and Confluence is a plus.

Why Join Litera?

• The company culture: We emphasize helping each other grow, doing the right thing always, and being part of a journey to amplify impact, creating an exciting and fulfilling work environment
• Commitment to Employees: Our people commitment is based on what employees love most about being part of the team, focusing on tools that matter to the difference-makers in the legal world and amplifying their impact
• Global, Dynamic, and Diverse Team: Our is a global company with ambitious goals and unlimited opportunities, offering a dynamic and diverse work environment where employees can grow, listen, empathize, and problem-solve together
• Comprehensive Benefits Package: Experience peace of mind with our health insurance, retirement savings plans, generous paid time off, and a supportive work-life balance. We invest in your well-being and future, ensuring a rewarding career journey.
• Career Growth and Development: We provide career paths and opportunities for professional development, allowing employees to progress through various technical and leadership roles