System Administrator III

Summary 
The System Administrator III is responsible for managing and overseeing the customer’s IT systems and infrastructure.
About the Role
This role involves configuring, maintaining, and troubleshooting server environments, ensuring system performance, and implementing security measures. The System Administrator III will also provide comprehensive Tier 2 and 3 operational IT support, ensuring the seamless operation and maintenance of desktop, laptop, and server systems. The role includes account provisioning, system security, lifecycle management, and user support across multiple operating systems and platforms. The System Administrator III will provide after-hours support on a rotating basis and or when needed.
Essential Functions/responsibilities:

1. Desktop, Laptop, and Server Support:
   
   • Provide complete Tier 2 and 3 operational IT support to users
   • Assist with desktop and laptop computer administration and life-cycle management
   • Install, configure, and maintain microcomputer and LAN equipment
   • Manage and optimize desktop systems, including installation of adapters, devices, peripherals, scanners, sound, video, printers, and other peripherals
   • Perform scheduled preventative maintenance on workstations, printers, and other peripherals to ensure maximum operability and uptime
   • Diagnose and correct problems with desktop and laptop computers, performing hardware diagnostics and necessary repairs
2. Account Management:
   
   • Provide account provisioning for onboarding personnel, maintain user accounts, and disable or remove accounts for departing personnel
   • Provision and maintain LDAP accounts, including email lists in coordination with the computer specialists and government directives
3. Systems Security and Procedures:
   
   • Follow government guidelines to ensure systems security and develop procedures for the use and maintenance of desktop and laptop computers, servers, peripherals, and software
   • Troubleshoot and resolve CAC authentication and network access issues
4. Software and Backup Support:
   
   • Provide support for the installation, configuration, and maintenance of approved software packages
   • Assist with software problem resolution and interfacing with software vendors as needed
   • Support a backup system, ensuring all systems are backed up according to the latest policies, and assist users with file recovery
   • Current backup software includes Symantec Backup Exec
5. Operational Support and Maintenance:
   
   • Assist with the development of implementation plans for new solutions
   • Process retired systems for excess, including erasing or removing disk drives and optical media, and securing a pool of devices designated for excess
   • Maintain a Standard Operational Procedures catalog, including installation and configuration procedures, passwords, backup procedures, and contact information
6. User Support:
   
   • Field user questions and provide software assistance
   • Maintain pools of laptops for short-term loan and manage a disk image network repository for foreign travel systems
   • Support approximately 175 Windows users (PC & Mac) and 20 Linux users, across two customer sites as well as teleworking locations
7. Documentation and Inventory Management:
   
   • Maintain a repository for software program masters, operational firmware, documentation, and developmental system software.
     1. Maintain accurate documentation of system configurations, procedures, and changes
   • Develop and maintain a catalog listing of each program by version, revision level, and other relevant information
8. Training: Mentor and provide guidance to junior IT staff. Assist in training end-users on new systems and software

Requirements:

• Education: Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent experience
• Experience: 5+ years of experience in system administration, including experience with both Windows and Linux environments
  
  • Proficiency in Windows 10 & 11; Windows Server 2016, 2019 & 2022; Mac OSX 10-14; Red Hat Enterprise Linux 7 & 8; CentOS 7 & 8
• Soft Skills: Excellent problem-solving skills, attention to detail, and the ability to work independently or as part of a team

Required Skills:

• Proficiency in managing and troubleshooting server hardware, operating systems, and network configurations. Strong understanding of security practices and backup solutions
• Strong hardware and software troubleshooting skills
• Experience with Symantec Backup Exec or similar backup software
• Knowledge of government IT security guidelines and procedures
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment
• Experience in lifecycle management and operational support of IT systems

Preferred Skills

• Relevant certifications (e.g., CompTIA Server+, Microsoft Certified: Azure Administrator Associate, Red Hat Certified Engineer) are preferred
• Mac Administration
• "Native Bind" support - OS X native CAC authentication support
• Mac OS X security compliance (stig)
• Centralized patch management
• Provisioning or reimaging systems
• Shell scripting
• Linux Administration
• RHEL/Rocky/Alma 
• Initial configuration and OS migrations
• Patching
• User account mgmt.
• Centrify for Linux to AD integration
• NFS
• Apache, vsftpd

Work Environment

• Work is performed in a hybrid arrangement, working 3 days on-site per week
• May require occasional after-hours work or on-call support

This position requires the ability to obtain a security clearance.
The base salary range for this position is: $105,059.22 - $143,815.57