SW Systems Applications Engineer

Analog Devices, Inc. (NASDAQ: ADI) is a global semiconductor leader that bridges the physical and digital worlds to enable breakthroughs at the Intelligent Edge. ADI combines analog, digital, and software technologies into solutions that help drive advancements in digitized factories, mobility, and digital healthcare, combat climate change, and reliably connect humans and the world. With revenue of more than $12 billion in FY23 and approximately 26,000 people globally working alongside 125,000 global customers, ADI ensures today’s innovators stay Ahead of What’s Possible. Learn more at www.analog.com and on LinkedIn and Twitter (X)

Analog Devices, Inc. (NASDAQ: ADI) is a global semiconductor leader that bridges the physical and digital worlds to enable breakthroughs at the Intelligent Edge. ADI combines analog, digital, and software technologies into solutions that help drive advancements in digitized factories, mobility, and digital healthcare, combat climate change, and reliably connect humans and the world. With revenue of more than $12 billion in FY22 and approximately 25,000 people globally working alongside 125,000 global customers, ADI ensures today’s innovators stay Ahead of What’s Possible.

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Analog Devices is continuing to grow the software, systems, and services capabilities to support customer projects on scale. The Customer Applications Engineering role is key to this initiative and will be responsible for customer productivity for commercial technical support engagements. The Customer Applications Engineering team will work with customers, internal applications, and design teams globally and across internal teams to get questions answered for commercial support customers in a timely manner. The Customer Applications Engineer will ensure customer productivity by understanding the customer, their environment & project objectives/timelines and will be one of a small number of ADI personnel to interact directly with the customer related to their support needs. The metrics for success for this role will be customer retention contract renewal, customer productivity (as measured by an independent survey) and adherence to or modification of ADI internal systems to have a sustained world-class support experience for ADI commercial support customers. Our top performing team of professionals thrive on collaboration, success, and mentoring new talent.

Role & Responsibility

• This role is designed as customer and field facing, with a focus on customer productivity.
• This role will work with commercial support customers, internal teams, and external subcontractors to achieve timely, complete answers to questions.
• Successful candidates will have experience in systems and software, a customer suitable demeanor, the ability to use standard ADI internal systems (i.e. Jira, MSD) and a capability to learn and engage across ADI.
• An individual contributor role, there is a path to team management depending on candidate.
• Excellent communication and presentation skills.
• Ability to take initiative and drive results.
• Ability to build lasting, influential relationships, internal & external
• Ability to work in teams and collaborate effectively with people in different functions
• Ability to use & modify internal tools and processes to create a world-class support experience for the commercial customers.

Requirements

• Location USA or Ireland
• Experienced Applications Engineering, Systems Engineering, Field Application Engineering background
• Use and change ADI standard processes for software, systems and services support 
• Strong communication & collaboration skills
• Proven engagement with field sales, customers, partners, and sub-contractors
• BS EE, CE or CS – technical background required.
• Travel Required: minimal

For positions requiring access to technical data, Analog Devices, Inc. may have to obtain export licensing approval from the U.S. Department of Commerce - Bureau of Industry and Security and/or the U.S. Department of State - Directorate of Defense Trade Controls. As such, applicants for this position – except US Citizens, US Permanent Residents, and protected individuals as defined by 8 U.S.C. 1324b(a)(3) – may have to go through an export licensing review process.

Analog Devices is an equal opportunity employer. We foster a culture where everyone has an opportunity to succeed regardless of their race, color, religion, age, ancestry, national origin, social or ethnic origin, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, parental status, disability, medical condition, genetic information, military or veteran status, union membership, and political affiliation, or any other legally protected group.

Job Req Type: Experienced

Required Travel: Yes, 10% of the time

Shift Type: 1st Shift/Days