About Cleerly
We’re Cleerly – a healthcare company that’s revolutionizing how heart disease is diagnosed, treated, and tracked. We were founded in 2017 by one of the world’s leading cardiologists and are a growing team of world-class engineering, operations, medical affairs, marketing, and sales leaders. We raised $223M in Series C funding in 2022 which has enabled rapid growth and continued support of our mission. In December 2024 we received an additional $106M in a Series C extension funding. Most of our teams work remotely and have access to our offices in Denver, Colorado, New, York, New York, Dallas, Texas, and Lisbon, Portugal with some roles requiring you to be on-site in a location.
Cleerly has created a new standard of care for heart disease through value-based, AI-driven precision diagnostic solutions with the goal of helping prevent heart attacks. Our technology goes beyond traditional measures of heart disease by enabling comprehensive quantification and characterization of atherosclerosis, or plaque buildup, in each of the heart arteries. Cleerly’s solutions are supported by more than a decade of performing some of the world’s largest clinical trials to identify important findings beyond symptoms that increase a person’s risk of heart attacks.
At Cleerly, we collaborate digitally and use a wide variety of systems. Our people use Google Workspace (GMail, Drive, Docs, Sheets, Slides), Slack, Confluence/Jira, and Zoom Video, prior experience in these areas is a plus. Role or department specific technology needs may vary and will be listed as requirements in the job description.
About the Opportunity
We have an immediate opening for a skilled and motivated Sustaining Engineering Support Engineer to join our team. The ideal candidate will be responsible for troubleshooting technical issues, developing tools to aid in issue resolution, trending and reporting areas product fragility and opportunities for enhancement, and collaborating with cross-functional teams to assist in bug identification and fixes.
This role requires a strong technical background, excellent problem-solving and communication skills, and the ability to provide top-tier customer service. You will work closely with our customers and internal teams to ensure the smooth operation of our products and deliver exceptional support in a fast-paced, high-impact healthcare environment.
TTC: $82,500 - $99,000*
*Total Target Compensation (TTC): Total Cash Compensation (including base pay, variable pay,
commission, bonuses, etc.). We hire employees anywhere within the United States and account
for geography when determining base salary.
Responsibilities
You will be troubleshooting complex problems, creating diagnostic tools to streamline the support process, and collaborating with software development teams to assist in bug fixes. Your goal is to ensure timely resolution of issues while providing a positive customer experience. This role will interact with our internal Core Lab team, Engineering, IT, Product Management, Customer Support, Implementation and more. On any given day you could be:
- Serve as the first point of contact for internal stakeholders to resolve technical issues related to Cleerly products
- Analyze system logs, software configurations and monitoring tools, and imaging data to diagnose problems
- Identify, replicate, and document software bugs or malfunctions in collaboration with internal teams
- Provide prompt and effective assistance via phone, email, and remote access tools to our internal teams and occasionally external customers
- Deliver clear, step-by-step instructions for resolving issues and educating internal users and customers on proper system use
- Ensure user satisfaction by resolving issues in a timely manner and escalating critical issues when necessary
- Develop and maintain internal tools and scripts to automate troubleshooting processes and improve overall efficiency
- Document common issues and solutions to contribute to the internal knowledge base
- Work closely with software engineers, product development teams, and quality assurance teams to assist in bug fixes and software updates
- Provide detailed bug reports and insights gathered from customer interactions to aid in product improvement
- Track, trend, and report potential areas of product fragility or opportunities for product enhancements based on support requests and issues reported
- Create and update support documentation, user guides, and FAQs
Requirements
- Bachelor's degree in Computer Science, Engineering, Biomedical Engineering, or a related field
- Proficiency in troubleshooting software issues, preferably in the medical imaging field
- Experience with imaging modalities (CT) and related software systems is highly desirable
- Familiarity with programming/scripting languages (Python, JavaScript, etc.) to develop troubleshooting tools
- Basic understanding of medical data formats (e.g., DICOM) is a plus.
- Excellent communication skills, both written and verbal
- Strong customer service orientation with the ability to manage and de-escalate high-pressure situations
- Strong problem-solving skills with the ability to think critically and troubleshoot complex issues effectively
- Previous experience in a technical support role desired, preferably in a healthcare or medical technology environment
Working at Cleerly takes HEART. Discover our Core Values:
- H: Humility- be a servant leader
- E: Excellence- deliver world-changing results
- A: Accountability- do what you say; expect the same from others
- R: Remarkable- inspire & innovate with impact
- T: Teamwork- together we win
Why you should apply:
- PURPOSE: Cleerly’s purpose is to create a world without heart attacks. With our new paradigm for precision heart care, we will leave big footprints in the sands of time. Help us make that a reality!
- GROWTH: We prioritize learning and growth. As a rapid growth company, there is always space for new challenges and responsibilities.
- OWNERSHIP: Everyone on the team contributes to our success, so everyone has equity in the company through our employee stock option incentive plan.
- BENEFITS: Cleerly offers a variety of medical, dental, and vision plans, designed to fit you and your family’s needs. Along with stock options and a 401(k) match program that helps you invest in the future, Cleerly also offers company wide holidays, a winter break, as well as a self-managed PTO policy. Additional benefits include, wellness, home office and learning & development stipends and parental leave benefits for new parents.
Don’t meet 100 percent of the qualifications? Apply anyway and help us diversify our candidate pool and workforce. We value experience, whether gained formally or informally on the job or through other experiences.
OUR COMPANY IS AN EQUAL OPPORTUNITY EMPLOYER. We do not discriminate on the basis of race, color, national origin, ancestry, citizenship status, protected veteran status, religion, physical or mental disability, marital status, sex, sexual orientation, gender identity or expression, age, or any other basis protected by law, ordinance, or regulation.
Job duties, activities and responsibilities are subject to change by our company.
By applying to this job, you understand that you might receive emails (from @cleerlyhealth.com), phone calls (from Cleerly recruiters), and SMS messages (from Cleerly recruiters).
#Cleerly
Top Skills
What We Do
Cleerly is creating a new standard of care for heart disease through value-based, AI-driven precision diagnostic solutions with the goal of helping prevent heart attacks. Our technology goes beyond traditional measures of heart disease by enabling comprehensive quantification and characterization of atherosclerosis, or plaque buildup, in each of the heart arteries. Cleerly’s solutions are supported by more than a decade of performing some of the world’s largest clinical trials to identify important findings beyond symptoms, that increase a person’s risk of heart attacks.
Why Work With Us
We’re Cleerly – a healthcare company based in Denver, Colorado and New York, New York that’s revolutionizing how heart disease is diagnosed, treated, and tracked. We were founded in 2017 by one of the world’s leading cardiologists and are a growing team of world-class engineering, operations, medical affairs, marketing, and sales leaders.
