The SHOW comes alive at MGM Resorts International
Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.
THE JOB:
Become a part of the excitement at The Cosmopolitan as a Surveillance Operator! In this key role, you’ll collaborate with partner departments to help deliver unforgettable guest experiences while ensuring a fair, safe, and secure environment for everyone. Uphold our commitment to excellence by enforcing company policies, procedures, and gaming regulations, and play a vital role in promoting accountability throughout our world-class operation.
STARTING RATE: $27 an hour
THE DAY-TO-DAY:
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CCTV Operation: Utilize closed-circuit television (CCTV) and Digital Video Management System (VMS) equipment to monitor casino activities, review footage, download still images, and archive audio and video evidence.
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Active Monitoring: Proactively observe all casino areas, including Table Games, Casino Cage, Count Room, Slots, Electronic Table Games, Poker, and Race & Sports Book, to ensure adherence to policies, detect suspicious activity, and deter fraud and theft.
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Incident Reporting: Review video footage and prepare written reports on incidents such as guest complaints, lost property, procedural errors, risk management issues, theft, and variances. Share relevant information via email with sister properties as instructed.
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Regulatory Knowledge: Maintain up-to-date knowledge of gaming regulations, game rules, and company policies through ongoing training and professional development. Actively participate in assigned training programs.
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Advanced Monitoring Tools: Operate facial recognition software, license plate recognition systems, panic alarms, and access control systems as required.
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Player Evaluations: Conduct evaluations of casino players for advantage play and suspicious activities through live observation and game evaluation software.
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Data Analysis: Identify trends and abnormalities by analyzing data through various software applications and investigating anomalies.
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Collaboration with Authorities: Cooperate with local Gaming Authorities and assist law enforcement agencies as necessary. Testify in court on behalf of the company when required, maintaining strict confidentiality of surveillance operations.
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Guest Experience Collaboration: Work with leadership and partner departments to enhance the guest experience.
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Non-Gaming Monitoring: Assist in monitoring various non-gaming areas of the property as directed.
THE IDEAL CANDIDATE:
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Education: High school diploma, GED, or equivalent educational experience is required.
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Surveillance Experience: 1 year of experience working with Closed-Circuit Television (CCTV) technology, including monitoring casino activities to ensure compliance with established protocols.
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Gaming Knowledge: Strong understanding of casino operations, including Table Games, Slots, Poker, and Casino Cage protocols, with the ability to identify suspicious behavior and prevent fraud and theft.
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Technical Proficiency: Experience navigating various software platforms, including Microsoft Word, Excel, and Outlook, for reporting and communication purposes.
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Comfort in Work Environment: Ability to work in a confined or communal environment, remaining seated for the majority of the shift, while maintaining focus and attention to detail.
THE PERKS & BENEFITS:
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Wellness Incentives: Programs designed to support your physical and mental health.
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Employee Discounts: Discounts on hotel stays, dining, retail, entertainment, and with company partners on travel, electronics, and more.
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Free Meals: Complimentary meals provided in our employee dining room.
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Free Parking: Parking available at no cost, both on and off shift.
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Health & Income Protection: Access to health and income protection benefits for eligible employees.
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Development Opportunities: Professional and personal growth through development programs, networking events, and community volunteer opportunities.
FULL JOB DESCRIPTION:
https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=12134
Are you ready to JOIN THE SHOW? Apply today!
Top Skills
What We Do
The resorts and casinos of MGM Resorts International™ are some of the most famous in the world. Our 28 destinations are renowned for their winning combination of quality entertainment, luxurious facilities, and exceptional customer service.
We are actively expanding our presence globally, with potential developments in a number of domestic and international markets. At MGM Resorts International, we are all striving together to deliver an enticing blend of entertainment to every corner of the world.
Many of our resorts are located in Las Vegas. Las Vegas features three of the largest convention centers in the U.S., spectacular entertainment, attractions, shopping, and world-famous resorts. Whether dancing fountains, incredible stage productions, casino action, museums or natural attractions such as Lake Mead, Vegas offers something for everyone. A stroll down our streets takes you around the globe, with recreations like climbing to the top of the Eiffel Tower or taking a Venetian gondola ride. From shimmering resort pools and spa rejuvenation to nonstop nightlife, Las Vegas promises an unforgettable career destination.
With all of our unique and spectacular resorts and casinos, MGM Resorts International has a world of opportunities for you to discover excitement and rewards as you provide our guests with a wonderful and memorable experience. Take a closer look at our properties. We think you'll find an opportunity that's right for you. The 81,000 global employees of MGM Resorts are proud to be recognized as one of FORTUNE® Magazine’s World’s Most Admired Companies®.
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