SurgeU Senior Student Support Representative (Level 2)

Job Title: SurgeU Senior Student Support Representative (Level 2)
Employment Type: Full-Time
Reports to: Director of Level 2 Support
FLSA Status: Exempt
Position Type: Remote

Who We Are

LIFE SURGE is a leading company in the industry of faith-based live events and financial education programs. One of the fastest growing organizations in the country, LIFE SURGE exists to inspire, transform and equip people to build their personal impact in ways that glorify God. By annually producing 20+ events and providing financial education to thousands around the nation, we do just that.

We are a team of experienced professionals who are passionate about helping people learn, grow, and connect so they may live more enriched lives. Our culture is one where we celebrate one another, individually and as a team. We look to acknowledge and reward our star performers. Let your light shine in our company!

Opportunity

The SurgeU Senior Student Support Representative (Level 2) plays a critical role in enhancing the student learning experience through high-quality live online sessions, one-on-one onboarding, and timely support via tickets, emails, and live chat. As a key member of the Level 2 Support team, this role ensures student engagement, satisfaction, and continuous growth in our education programs.

You will be responsible for facilitating live sessions, supporting instructors, and serving as a front-line expert in both trading education and virtual classroom environments. This position is ideal for someone who thrives in a fast-paced, student-facing role and is excited about helping others succeed in their financial education journey.

Key Responsibilities

Live Session Delivery

• Facilitate engaging live online sessions including Learning Labs and Trade Review Sessions

• Ensure instructors are present and ready for class start times

• Provide one-to-many chat support during live sessions, answering basic trading and support questions

Student Onboarding & Support

• Conduct initial 1-to-1 onboarding sessions for new students as needed

• Respond to support tickets, emails, and live chats with clarity and timeliness

• Assist students in navigating platforms and resources

Content Documentation & Tracking

• Record session briefs, market discussions, and key takeaways

• Track performance of Live Trading Session Prep-Screen Opportunities

Performance & Engagement

• Maintain promptness and preparedness for all sessions

• Encourage active student participation and learning

• Ensure high-quality delivery and student satisfaction (measured by surveys and observation)

Qualifications

• Minimum 1 year of experience trading the SurgeU Surge Trading Strategy (preferred)

• Experience using classroom trading platforms such as Trade Surge or TradingView (preferred)

• Familiarity with live virtual platforms (Zoom, Microsoft Teams, etc.)

• Excellent interpersonal, organizational, and communication skills

• Direct experience in virtual customer service or student support

• Ability to work independently and as part of a team

• Proficient with Microsoft Office Suite, Outlook, internet applications, SMART, and HubSpot

• Positive, collaborative attitude and a proactive mindset

Additional Requirements

• Flexible schedule with availability to be “on-call” after hours and on weekends

• Must pass a criminal background check

Benefits

• Health, Dental, Vision, Life, Holiday and Paid Time Off.

• Non-corporate, casual, entrepreneurial, comfortable, fun, and proactive work environment.

• High-level performers, disciplined, and self-motivated people will do VERY WELL in this environment.

Life Surge is an Equal Opportunity Employer. We value diversity and seek to empower each individual while supporting the many perspectives, skills, and experiences within our workforce. All employment decisions are based on qualifications, merit, and business needs.