Job Summary
We are seeking a motivated and experienced Inside Sales Supervisor to lead our Organ Health Inside Sales team. The ideal candidate will possess strong leadership skills, a proven track record in sales, and the ability to drive team performance to achieve and exceed sales targets. This role involves overseeing daily sales operations, mentoring team members, and implementing effective sales strategies to enhance patient experience and company revenue.
Team Leadership and Management
- Supervise and manage a team of inside sales representatives, providing guidance and support.
- Set clear goals and expectations for team members and monitor their performance.
- Conduct regular one-on-one meetings and team huddles to review progress, share updates, and address challenges.
- Foster a positive and collaborative team environment that encourages motivation and accountability.
Sales Strategy and Execution
- Monitor and analyze sales metrics to identify areas for improvement and implement solutions.
- Collaborate with the sales leadership team to develop and execute strategies to meet sales targets.
- Ensure adherence to sales scripts, processes, and best practices.
- Participate in the hiring, training, and onboarding of new team members.
- Utilize CRM systems to track sales activities, pipeline, and forecasting
Customer Engagement
- Support team members in handling escalated customer inquiries or issues to ensure resolution and satisfaction.
- Review customer feedback and identify trends to improve the sales process and customer experience.
- Work with our Quality Analysts to review calls with patients to ensure the team is following all processes and procedures.
Qualifications
- Proven track record of managing a team with a consistent ability to exceed sales goals and quotas.
- Call center experience in an inbound/outbound environment.
- Outgoing personality with excellent verbal and written skills.
- 2+ years of direct sales management preferred.
- Bachelor degree or equivalent highly preferred.
The pay range is listed and actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.
San Carlos, CA
$1—$1 USD
OUR OPPORTUNITY
Natera™ is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives.
The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other. When you join Natera, you’ll work hard and grow quickly. Working alongside the elite of the industry, you’ll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management.
WHAT WE OFFER
Competitive Benefits - Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents. Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits. Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more. We also offer a generous employee referral program!
For more information, visit www.natera.com.
Natera is proud to be an Equal Opportunity Employer. We are committed to ensuring a diverse and inclusive workplace environment, and welcome people of different backgrounds, experiences, abilities and perspectives. Inclusive collaboration benefits our employees, our community and our patients, and is critical to our mission of changing the management of disease worldwide.
All qualified applicants are encouraged to apply, and will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, disability or any other legally protected status. We also consider qualified applicants regardless of criminal histories, consistent with applicable laws.
If you are based in California, we encourage you to read this important information for California residents.
Link: https://www.natera.com/notice-of-data-collection-california-residents/
Please be advised that Natera will reach out to candidates with a @natera.com email domain ONLY. Email communications from all other domain names are not from Natera or its employees and are fraudulent. Natera does not request interviews via text messages and does not ask for personal information until a candidate has engaged with the company and has spoken to a recruiter and the hiring team. Natera takes cyber crimes seriously, and will collaborate with law enforcement authorities to prosecute any related cyber crimes.
For more information:
- BBB announcement on job scams
- FBI Cyber Crime resource page
What We Do
Natera™ is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives.
Where some set out to build a test, we set out to achieve a mission: change the management of disease worldwide by using DNA testing to proactively inform treatment.
Through a cfDNA technology platform approach, we've pioneered noninvasive testing in unlimited applications—each with their own potential to revolutionize care for patients.
#TeamNatera includes clinicians, scientists, biostatisticians, researchers, and laboratory professionals from around the world. Our diverse teams blend a passion for patients with deep clinical, scientific, and technological roots. Natera’s tests are validated by more than 100 peer-reviewed publications that demonstrate high accuracy.
