Description
Fluent Technologies is a leading system integrator & hosting provider specializing in the delivery of ultra low-latency strategy and market data solutions for the Financial Industry.
Please visit us at www.fluenttech.net
Support Team Leader job description
Fluent supplies ultra-low-latency engines for Tier-1 banks globally. As a team leader in the support team you will be hands-on support while also managing a team of 5 + support engineers worldwide. The team will support both technical and non-technical end-users. Scripting and documentation projects will also be included.
The team will:
- Monitor an operational financial system
- Interact with customers in the US/EU/Asia as tier-2/3 support
- Take ownership of technical issues, and work with our Development group to resolve more advanced issues when necessary.
- Perform configuration modifications, Documenting troubleshooting and problem resolution steps
The Team leader will:
- Create and enforce procedures and methodology
- Create and use KPIs and reports
- Manage the team’s work (tasks, response times, shifts etc)
- Do some hands-on work, and a few shifts
- Work closely with customers and R&D
Desired Skills & Experience
- Linux knowledge: analyze logs , regexp, processes - a must!
- Experience of 4+ years in Managing a support team for a back-end software
- Experience as a support Engineer for production environments
- Excellent English
Advantage
- Basic SQL
- Financial background: FIX protocol, FX trading,
- Scripting: one of bash, python, Perl, Cshell
- Basic Network knowledge, telnet, TCP/IP
- Experience with ServiceNow
- Experience with Jira, Jenkins
- Experience with SVN
- Experience with C++
Requirements
None
Top Skills
What We Do
Established in 2011, Fluent Trade Technologies is the world's fastest financial technology provider, offering a comprehensive, turn-key solution for automated trading systems and brokers. Certified with over 100 FX trading venues representing over 95% of FX liquidity, Fluent Trade Technologies delivers an end-to-end solution through a unified API for both Maker and Taker, enabling its customers to focus on their core businesses. Fluent’s customers transact billions of dollars daily through its ecosystem, leveraging the company’s expertise in data processing, trading, large database warehousing, data distribution, monitoring and pre trade risk management solution for FX Prime Brokers and their hedge fund customers.
We hiring in multiple location - explore our open positions: https://www.comeet.com/jobs/fluenttech/E5.00E
