As a Functional Support Specialist you will have the opportunity to contribute to our on-going success by delivering quality and timely services during and post implementation of our products to our customers for all project deployments. This position provides first line support to our customers and provides the opportunity to learn new technologies and enterprise applications in delivering better service to our government customers.
Main Responsibilities:
- Provide timely and accurate responses to customer requests
- Analyze customer issues and requirements and facilitate solutions
- Analyze business requirements and tailor software solutions using FreeBalance software
- Learn and understand clients’ environments and assist with utilizing the product to its full potential
- Act as primary support specialist contact for the client during deployment and post-implementation needs
- Collaboratively develop and deliver functional training to clients
- Provide support in proposals
- Provide feedback to Sales, Product Management, and Development on future product requirements based on interaction with clients
- Develop new or modify existing custom solutions, including forms and reports
- Willing to travel in the APAC Region as requested
Qualifications:
- University degree in Business Administration, Computer Science, Finance, or Commerce with a minimum of 3 years experience
- Demonstrate previous experience supporting customers in translating business issues and providing solutions
- Previous experience and knowledge of government budgets, processes, and workflows
- Experience in using Windows Operating Systems and other productivity tools such as MS Office Suite
- Strong presentation skills and ability to interface with various levels of stakeholders
- Knowledge and or background in ERP systems is considered an asset
- Knowledge of database and application servers will be considered an asset
- Previous working experience with Governments is considered an asset
- Ability to read, write, and speak English fluently. Other languages are considered an asset
- Candidate should be based in Philippines and willing to relocate to Micronesia
We thank all applicants for their interest; however, only those selected for an interview will be contacted. FreeBalance is an inclusive employer dedicated to building a diverse workforce to increase the representation of the designated groups based on each country’s legislation. We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective labour law throughout all stages of the recruitment process.
What We Do
FreeBalance is a purpose-led organisation dedicated to improving citizen wellbeing around the world.
Our Public Financial Management (PFM) and GovTech solutions, advisory services and training deliver realistic and impactful public sector reform that enhance transparency, improve effectiveness, restore trust and create innovation breakthrough opportunities. We believe strongly in fiscal transparency and accountability and our products help bring the power of open government to citizens and decision-makers around the world.
With a 35-year track record of success and operations in 27 countries, FreeBalance has unparalleled experience in public finance reform and is a specialized Business-to-Government (B2G) firm.
The FreeBalance team is composed of passionate and inspired people who build solutions that make a difference. With over 30 different nationalities in the team we pride ourselves on our diversity and are deeply committed to building local talent in the countries in which we operate. This diversity of thinking helps us to create solutions relevant to the country context.
