Support Specialist I

Job Description:

What you will do to contribute to the company's success

Set forth below is a list of the essential duties and responsibilities (or "essential functions") of this position.

• Responds and supports Sarbanes-Oxley (SOX) access requests from internal customers
• Maintains access management systems of company in-scope applications which includes provisioning, modifying and disabling access.
• Utilizes ServiceNow ticketing system for request tracking and to respond to tasks in a timely manner
• Adheres to Standard Operating Procedures and documentation. Creates and modified new processes that are implemented or that are changed.
• Processes onboarding/offboarding.
• Assists with providing evidence for audit requests
• Performs other Desktop and User support tasks as needed.
• Provides detailed notes on customer interactions by documenting troubleshooting methods, provisioning of application access and roles and appropriate follow-up to resolve inquires.
• Uses computer-based software tools to gather information, troubleshoot, and resolving issues and request.
• Takes on other duties needed to help drive our Purpose, fulfill our Brand Principles, and abide by our Organization’s Values.

Other duties and/or responsibilities not specifically set forth above may, however, be assigned as needed.  Whenever practicable and, in accordance with legal guidelines, reasonable accommodation(s) will be made to enable an otherwise qualified individual with a disability to perform the essential functions of the position.

Qualifications

• Associate’s degree (A.A.) from two-year college or university; or six months to one year related experience and/or training; or equivalent combination of education and experience. 
• Six months to one year experience with Microsoft Active Directory preferred.
• Strong customer services skills.
• Ability to work independently as well as within a team.
• Must be detail oriented.
• Proficient computer skills in Windows Client OS.
• Familiarity with SOX compliance preferred.
• Powershell knowledge preferred.
• Must be able to work on-call evenings and weekends on a rotating basis.

Company Expectations

• Our Basic Principles – How We Behave:
  • Cultivate and environment that values and respects different cultures, experiences and viewpoints.
  • Maintain the self-confidence and self-esteem of others.
  • Maintain constructive relationships.
  • Take initiative to make things better.
  • Lead by example.
  • Think beyond the moment.
• Our Values – How We Do It:
  • Do right by those we serve
  • Drive progress
  • Lend a hand

Benefits

Cable One and our family of brands appreciates the role our associates play to help the company grow, and in return an excellent benefits package is offered to our associates to recognize the importance of their contributions, such as: 

• Medical, dental, and vision plans – start when you start! 
• Life insurance (self, spouse, children)
• Paid time off (vacation, holiday, and personal/sick days) 
• 401(k) - 100% company match (match program starts after 1 year of service, up to 5% of eligible compensation)
• Group Legal plan with Identity Theft Protection

Additional Perks 

• Tuition reimbursement (up to $5,250 on 1st year) 
• Up to seventy-five dollars a month towards cable and internet services 
• Annual community support to various organizations across the U.S. 
• Associate recognition & awards programs
• Advancement opportunities 
• Collaborative work environment 

We’re an Award-Winning Organization!

• 2022 Forbes’ “America’s Best Midsized Employers”

Our Commitment

Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. Here at Cable One and our family of brands, we believe it is our individual and unique talents, backgrounds and perspectives that, when combined, truly make us an unstoppable force. "Stronger Together" is not just a verbal cue, it is the motto that our associates live by, exemplify, and embody each and every day.

Cable One and our family of brands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.

Pre-hire Processes

Cable One and our family of brands is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening, and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career. 

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