Support Operations Specialist

The Role:

As a part of helping property owners reduce their property taxes, we regularly work with government entities across the country. Each entity has its own rules, government forms, and tax appeal filing deadlines which require us to have top-notch communication and execution. 

In this role, you'll be the backbone of our Operations team. You'll be responsible for helping the broader team stay on track by keeping us organized, ensuring documents are promptly filed and recorded, and helping us establish new processes to improve efficiency. 

An ideal candidate will be the most organized person you've ever met, with great attention to detail, a quick learner, and highly motivated to take on more. This opportunity provides entry and endless growth opportunities at a hyper-growth startup!

Responsibilities:

• Verify customer information and details of real estate properties
• Execute data entry from government websites (tax rates, property addresses, owner information, etc.)
• File appropriate documents with tax assessment offices on tight schedules and coordinate with government counterparts
• Learn to become proficient in both real estate and the property tax system
• Exhibit effective time management while proactively working with the Operations team to file on-time property tax appeals
• Develop and share best practices with team members to continually improve the quality, efficiency, and value of operations
• Effective cross-functional collaboration with multiple stakeholders including Engineering, Customer Care, Product, and Marketing

Requirements:

• Highly organized with attention to detail
• Strong written and verbal communications skills
• Quick learner, self-motivated, and a team player
• Ability and desire to excel in a fast-paced environment
• Microsoft Excel or Google Sheets experience
• Experience in an administrative, coordination, or customer support role

Ownwell offerings

• Entrepreneurial culture. Own your career; we are here to support you in the journey.
• Access to First Round Network to build your community outside of Ownwell.
• Flexible PTO. We believe in giving you the flexibility to own your time off. In addition to flexible time off, you will get 11 company holidays. We offer the last week of the year to recharge and reset.
• Competitive health benefits. We care for you and your family's health, as reflected in our benefits coverage.
• Learning support through a $1,000 stipend per year to enable investing in your individual learning needs.
• Supporting parental journey. We offer up to 16 weeks of fully paid parental and bonding leave to support your journey as a new parent.
• As applicable complimentary real estate and tax consulting licensing and renewal

Ownwell's vision is to democratize access to real estate expertise. When we say we want to provide access, we mean providing access to everyone. To do that well, we need a team that's broadly representative. We welcome people from all backgrounds, ethnicities, cultures, and experiences. Ownwell is an equal opportunity employer. We do not discriminate on the basis of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender identity or expression, veteran status, or any other status.