Support Engineer

Tower Research Capital, a high-frequency proprietary trading firm founded in 1998, seeks a Support Engineer to join our Enterprise Technology team.

The Enterprise Technology division is responsible for delivering high quality information technology products for internal users at a global scale, through core infrastructure, automation, security, and cloud-based services.

 Responsibilities

• Identifying, prioritizing, and resolving level 1 incidents and requests
• Monitoring and overseeing the Service Desk Function, and reporting any incidents and escalations
• Proactively working on issues, identifying problem areas, and providing solutions to enhance quality of service and to prevent future problems
• Configuring, deploying, and supporting a fleet of desktop and laptop hardware running Windows, Linux, and Mac OS
• Managing user permissions and account access
• Light computer desktop and laptop repair (RAM upgrades, Disk replacement, power supplies, etc.)
• Supporting, installing and troubleshooting meeting room AV hardware
• Installing, configuring, and supporting desk and mobile (iOS) phones
• Onboarding and offboarding users
• Troubleshooting software application issues
• Managing and maintaining information on Tower’s internal pages
• Internal office desk moves and changes
• Maintaining and keeping an inventory of all desktops, laptops, and associated peripherals

Qualifications

• 1-2 years of desktop support experience
• A passion for technology
• Familiarity / experience with industry ticketing systems (JIRA)
• Experience with common remote troubleshooting technologies like Goto Assist
• Experience with endpoint management solution (Jamf, Workspace One)
• A solid knowledge of PC and Apple hardware and computer internals
• Knowledge with Logitech/Google Meet hardware would be a plus
• The ability to analyze, troubleshoot, and resolve hardware failures
• Strong organizational skills and meticulous attention to detail
• The ability to balance and prioritize multiple assignments in a fast-paced environment
• The ability to work well as part of a team that supports production, back-office computing, and end user support functions
• The ability to read and interpret English-language technical documents
• The ability to speak business-level English
• A working knowledge of Linux (preferred)
• An educational background in computer science or IT (preferred)

Candidates should also be available for occasional travel to different Tower offices.

Benefits

Tower’s headquarters are in the historic Equitable Building, right in the heart of NYC’s Financial District and our impact is global, with over a dozen offices around the world. 

At Tower, we believe work should be both challenging and enjoyable. That is why we foster a culture where smart, driven people thrive – without the egos. Our open concept workplace, casual dress code, and well-stocked kitchens reflect the value we place on a friendly, collaborative environment where everyone is respected, and great ideas win.

Our benefits include:

• Generous paid time off policies
• Savings plans and other financial wellness tools available in each region
• Hybrid working opportunities
• Free breakfast, lunch, and snacks daily 
• In-office wellness experiences and reimbursement for select wellness expenses (e.g., gym, personal training and more) 
• Company-sponsored sports teams and fitness events (JPM Corporate Challenge, Cycle for Survival, Wall Street Rides FAR and more)
• Volunteer opportunities and charitable giving 
• Social events, happy hours, treats, and celebrations throughout the year
• Workshops and continuous learning opportunities

At Tower, you’ll find a collaborative and welcoming culture, a diverse team and a workplace that values both performance and enjoyment. No unnecessary hierarchy. No ego. Just great people doing great work – together.

Tower Research Capital is an equal opportunity employer.