Company Description
Bosch Global Software Technologies Private Limited is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 28,200+ associates, it’s the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region.
Job Description
Proactively monitor the performance and health of all RPA bots. Ensure that the bots are functioning as intended and address any potential issues promptly to minimize downtime.
Diagnose and resolve technical problems, system errors, and exceptions encountered by RPA bots. Collaborate with the RPA developers and other stakeholders to provide effective solutions and bot status updates
Act as the first point of contact for RPA-related incidents and service requests. Efficiently manage and prioritize tickets to meet SLA targets and ensure a high level of customer satisfaction.
Create and maintain comprehensive documentation related to RPA bot configurations, issue resolutions, and best practices. Develop knowledge base articles to aid in future troubleshooting.
Conduct training sessions and workshops to educate end-users and fellow team members on RPA best practices and usage guidelines.
Ensure RPA bots comply with data security and governance standards. Implement necessary security measures to safeguard sensitive information.
Qualifications
B.E/B.Tech
Additional Information
• Bachelor's degree in Computer Science, Information Technology, or a related field.• 1-3 years of hands-on experience in providing support for RPA bots.• Proficiency in working with Automation Anywhere• Automation Anywhere Certification is desirable not mandatory• Solid understanding of RPA architecture, workflow design, and process automation principles.• Strong analytical and problem-solving skills with the ability to troubleshoot technical issues efficiently.• Excellent communication and interpersonal skills to collaborate effectively with cross-functional teams and stakeholders.• Proactive attitude with a passion for continuous learning and staying updated on RPA and intelligent automation technologies.
Top Skills
What We Do
The Bosch Group is a leading global supplier of technology and services. It employs roughly 402,600 associates worldwide (as of December 31, 2021). The company generated sales of 78.7 billion euros in 2021. Its operations are divided into four business sectors: Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology.
As a leading IoT provider, Bosch offers innovative solutions for smart homes, Industry 4.0, and connected mobility. Bosch is pursuing a vision of mobility that is sustainable, safe, and exciting. It uses its expertise in sensor technology, software, and services, as well as its own IoT cloud, to offer its customers connected, cross-domain solutions from a single source. The Bosch Group’s strategic objective is to facilitate connected living with products and solutions that either contain artificial intelligence (AI) or have been developed or manufactured with its help. Bosch improves quality of life worldwide with products and services that are innovative and spark enthusiasm. In short, Bosch creates technology that is “Invented for life.”
The Bosch Group comprises Robert Bosch GmbH and its roughly 440 subsidiary and regional companies in some 60 countries. Including sales and service partners, Bosch’s global manufacturing, engineering, and sales network covers nearly every country in the world. With its more than 400 locations worldwide, the Bosch Group has been carbon neutral since the first quarter of 2020. The basis for the company’s future growth is its innovative strength. At 128 locations across the globe, Bosch employs some 76,100 associates in research and development, of which more than 38,000 are software engineers.
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Imprint: www.bosch.com/corporate-information
Privacy statement: www.bosch.com/data-protection-notice
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