Support Engineer (on-site, NY)

Role Description

Rutter is building the common language for business. Rutter is used by companies all over the world to read and write data across commerce, accounting, and payments platforms. Rutter’s Universal API makes it easy for companies to automate accounting processes, deliver data-driven lending decisions, launch in new markets, and more.

We’re backed by a16z and investors from leading fintech innovators like Plaid, Alloy, Ramp, and Modern Treasury.

We have a very ambitious charter and complex customer demands, but we are still building the foundation of the team that can help us win. That’s where you come in. We are looking for a dedicated technical support engineer, who would in part own providing technical support for all our customers.

You’d be working very closely with our customers, product, and engineering teams to solve technical problems faced by our customers. We want someone who is a stickler for attention to details and someone who is not satisfied until a problem is well solved. There are lots of interesting and problems to solve here. Almost too many. As such, you’d be provided space to spread your wings and go for reach goals that interest you beyond your primary responsibilities.

Role Responsibilities

• Handle first level of technical support for all our customers.

• You’ll triage all incoming support issues in a timely manner during business hours in Eastern time (9am-5pm), and urgent issues from some select enterprise customers.

• You'll work on tooling and customer-facing functionality to help customers be more successful using our product.

• Collaborate with product, engineering and the broader organization to improve Rutter’s product offering.

What You Need to be Successful

• Comfortable using tooling like Postman (or curl) to reproduce issues our customers face while using Rutter’s REST API.

• Can read and/or write workable code (non-production quality - our support engineers often look at simple code for debugging customer issues) in a high-level language like python, typescript, or ruby.

• Proficiency in SQL.

• Love working with customers and helping them be successful.

• Love asking lots of questions.

• Be unsatisfied until the customer problem is well solved.

• 2+ years of engineering experience or 4+ years of technical support experience.

What you'll get:

• A fast-paced, collaborative environment

• Unlimited paid time off, quarterly company-wide recharge days, and a wellness stipend

• 100% medical, dental, and vision coverage

• 16 weeks of paid parental leave

• 401K

• Ownership & stake in the company

• Hybrid in-office/remote work model (3 days in office, 2 days remote)

Compensation

• The cash compensation range for this role is 90-110k USD

• You will also receive equity compensation

• Our actual compensation packages are based on a wide array of factors unique to you, including your skill set, years of experience, and geographic location.