Nebius is a Nasdaq-listed tech company that aims to become one of the world’s leading AI infrastructure providers. Headquartered in Amsterdam, we have R&D and commercial hubs across the US, Europe and Israel.
We build full-stack AI infrastructure to service the explosive growth of the global AI industry, including large-scale GPU clusters, cloud platforms and tools and services for developers. Our 500 employees include around 400 highly skilled engineers with a proven track record of developing world-class hardware and software solutions across cloud and AI/ML.
We are rapidly growing our infrastructure network with an ambitious investment program to build out data centers and colocations in the US and Europe. A Reference Platform NVIDIA Cloud Partner, Nebius’ AI-native cloud platform provides high-end infrastructure and tools for training, fine-tuning and inference.
Nebius is growing fast, and we’re always looking for the best talent to join our company. Along with highly competitive compensation and extensive opportunities for professional development, we offer a dynamic work environment where innovation, creativity and teamwork are highly prized and open up exciting new opportunities. As an equal opportunity employer, we are committed to fostering a diverse and inclusive workplace, where all applicants are given fair consideration and every team member is empowered to contribute to their fullest potential.
The role
We are looking for a skilled L2 Support Engineer to troubleshoot and resolve complex technical issues escalated by Nebius clients. This role demands excellent problem-solving abilities, clear communication and a customer-first mindset to deliver exceptional service and maintain seamless operations.
You’re welcome to work remotely from the USA.
Please note that this is a shift work.
Your responsibilities will include:
- Diagnose and resolve technical issues, focusing on Linux, networking, security, Kubernetes and cloud environments.
- Analyze and resolve storage-related issues using a strong understanding of data storage concepts.
- Apply ML knowledge to assist with troubleshooting model deployment, performance issues and integration challenges in ML pipelines.
- Develop Python and Bash automation scripts to streamline processes and optimize workflows.
- Provide timely updates and clear customer explanations regarding issue status and resolutions.
- Escalate unresolved problems promptly to ensure minimal service disruption.
- Maintain and improve technical documentation to support troubleshooting and issue prevention.
We expect you to have:
- Linux administration – advanced
- Networking – intermediate
- Kubernetes – intermediate
- Cloud solutions (AWS, Azure, GCP) – intermediate
- Python/Bash scripting – intermediate
- ML training, inference and pipelines – intermediate
- Data storage concepts – intermediate
- Troubleshooting and problem-solving – advanced
Qualifications:
- Education: Bachelor’s degree in Computer Science, Information Technology or a related field.
- Experience: 5+ years in technical support, 3+ years of cloud hands-on.
Working hours:
- Availability for rotational shifts or on-call support as required.
Key Employee Benefits:
- Health Insurance: 100% company-paid medical, dental, and vision coverage for employees and families.
- 401(k) Plan: Up to 4% company match with immediate vesting.
- Parental Leave: 20 weeks paid for primary caregivers, 12 weeks for secondary caregivers.
- Remote Work Reimbursement: Up to $85/month for mobile and internet.
- Disability & Life Insurance: Company-paid short-term, long-term, and life insurance coverage.
Compensation
We offer competitive salaries, ranging from 120k-140k base + quarterly bonuses based on your experience, skills, and location.
What we offer
- Competitive salary and comprehensive benefits package.
- Opportunities for professional growth within Nebius.
- Hybrid working arrangements.
- A dynamic and collaborative work environment that values initiative and innovation.
We’re growing and expanding our products every day. If you’re up to the challenge and are excited about AI and ML as much as we are, join us!
Top Skills
What We Do
Cloud platform specifically designed to train AI models
