Support Engineer I

Company Summary
EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.
Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.
Department Summary
Our Technology teams challenge the status quo and reimagine capabilities across industries. Whether through research and development, technology innovation or solution engineering, our people play vital roles in connecting consumers with the products and platforms of tomorrow.
Job Duties and Responsibilities
The IT Support Engineer will work as a member of the internal customer support team in IT Operations. The primary responsibility of this role will be to resolve end user computing issues for internal DISH customers. They will leverage ServiceNow and SCCM to provide support and solutions at our field offices. As part of a tier-two support team they will be providing support for Windows computers, tablets, and mobile devices such as Android phones and Iphones. They will also assist with telephony, video conferencing, and various TV and consumer electronics technologies.
Key Responsibilities:

• Resolve ServiceNow tickets promptly while delivering excellent customer service.
• Troubleshoot and resolve issues with Dish-issued computers, mobile devices, and network equipment.
• Image, configure, and deploy end-user computing equipment and approved software.
• Collaborate with teams to address issues beyond the role's scope and serve as the main contact during outages.
• Manage VOIP systems, hardware requisitions, and asset management while maintaining organized IT areas.
• Create ServiceNow tickets for ad hoc tasks and draft knowledge base entries to standardize IT support.

Skills, Experience and Requirements
Education and Experience:

• 3+ years of relevant experience OR Bachelor's degree +1 year relevant work experience

Required Skills and Qualifications:

• Strong customer service skills with a focus on follow-through, follow-up, and exceeding ticket closure goals.
• Proactive problem-solver with attention to detail and a history of finding solutions on the first attempt.
• Skilled at managing, prioritizing, and tracking multiple tasks and projects in a fast-paced environment.
• Proven ability to document troubleshooting steps, resolutions, and customer interactions effectively.
• Experienced in Windows support, with a positive, high-energy, and team-oriented attitude.
• Excellent communication, listening, and adaptability skills, thriving under pressure while assisting others.

Visa sponsorship not available for this role
Salary Ranges
Compensation: $63,150.00/Year - $80,000.00/Year
Benefits
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits .
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.
Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.