At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.
Overview:
Broadridge is seeking a proactive and skilled Technical Support Engineer to join our Global FIX Support team. This role involves supporting multiple products, collaborating with a global team that operates 24x7, and effectively engaging with internal stakeholders and external clients.
Key Responsibilities:
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Provide high-level support for multiple Broadridge Trading and Connectivity Services products.
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Handle internal and external customer inquiries via email and phone.
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Offer technical feedback to R&D for product improvement.
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Maintain and update technical documentation.
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Conduct diagnostic tests to quickly identify and resolve issues.
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Collaborate with cross-functional teams to meet customer needs efficiently.
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Prioritize and escalate critical issues while ensuring quality service.
Minimum Qualifications:
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Experience: 2 to 4 years in a similar technical support role.
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Technical Skills: Proficiency in JAVA is a must. Basic knowledge of Linux/Unix environments are advantageous.
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Industry Experience: Familiarity with financial trading support and a general understanding of the financial industry.
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Communication: Excellent English communication skills, both written and verbal.
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Problem-Solving: Strong critical thinking and analytical skills, with experience in managing multiple issues.
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Education: Bachelor’s degree in Computer Science, Engineering, or a related field.
#LI-TV1 #LI-Hybrid
We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone’s unique perspective.
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What We Do
Broadridge Financial Solutions, Inc. (NYSE: BR), is a global fintech leader, delivering technology-driven solutions that drive digital transformation for banks, broker-dealers, asset and wealth managers and public companies. At Broadridge, we are committed to making a difference. Our unique culture is guided by the Service-Profit Chain—the idea that success is mutual, directly connecting employee engagement, client satisfaction, and the creation of stockholder value. We enable better financial lives by providing the critical infrastructure that powers investing, corporate governance and communications. A certified Great Place to Work®, Broadridge is part of the S&P 500® Index, employing over 14,000 associates in 21 countries.
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