Support Analyst I

BPM Overview:

What does BPM stand for? Innovation, opportunity, community, diversity, inclusivity, flexibility and so much more.

B-P-M stands for “Because People Matter,” because at our core, our people drive everything we do and how we do it. 

We are a forward-thinking, full-service accounting firm providing modern solutions to businesses across the globe. We focus on comprehensive assurance, tax, and consulting services for our clients, and we provide our people and our community with the resources to lead meaningful and purposeful lives.

While we are one of the largest California-based accounting firms, our flexible work locations and schedules mean we have professionals across the continent. BPM offers a rich diversity in clients, industries, and overall work. Our teams and our clients drive us to provide quality services and ignite unique insights and ideas that contribute to our continued success. Our clients come from different backgrounds and industries, which keep our people intellectually challenged every day.

Our initiatives and ideals lead to our continued recognition as one of the “Best Places to Work” in the Bay Area and beyond. We are dedicated to providing meaningful careers for all of our employees along with fostering an environment that allows an integrated lifestyle. Our flexible culture allows our professionals to live a balanced lifestyle between their work responsibilities and personal commitments.

Burr Pilger Mayer India Pvt. Ltd. (BPM India) is a subsidiary of BPM LLP. Founded in 1986, BPM is one of the largest California-based accounting and consulting firms, ranking in the top 50 in the country. With 17 offices across the Bay Area, BPM serves emerging and mid-cap businesses as well as high-net-worth individuals in a broad range of industries, including financial services, technology, life science, manufacturing, food, wine, and craft brewing, automotive, nonprofits, real estate, and construction. The Firm’s International Tax Practice is one of the largest on the West Coast and its well-recognized SEC practice serves approximately 35 public reporting companies, mostly in the technology industry.

Our Managed IT Services practice is looking to fill two Support Analyst I positions to support our clients’ computers and networks. Primary responsibilities will be handling support tickets, customer service, and documentation; with additional technical responsibilities added periodically. These entry-level positions are a great place to start your career in IT as we always promote internally where possible.  Your work shifts will be arranged to provide coverage between 6am and 8pm Pacific time.

You Have (Requirements):

• A Diploma or Bachelors Degree.
• 2+ years of work experience in any field
• Excellent verbal and written communication skills with a customer service ethic
• Great phone personality
• A solid understanding of the troubleshooting process
• Ability to prioritize and triage incoming requests
• A robust desire to learn new skills and grow professionally
• Humility to ask for help when you’re in over your head
• General familiarity with computers and modern operating systems
• Ability to work from home (Quiet environment, reliable power and internet)
• Ability to follow directions.

You Ideally Have (Preferred Qualifications):

• Familiarity with ticketing systems
• Specific knowledge of Windows and other Microsoft products
• Expertise in Microsoft Office
• Experience writing documentation
• Previous IT or call center experience
• Strong skills in using analogies to explain technical topics to non-technical users

You Will (Job Responsibilities):

• Provide first-touch for new trouble tickets submitted by our clients by email or phone.
• Own client communications for tickets as they pass through the ticketing system to resolution.
• Troubleshoot any and all technologies our clients use, including those which you have never seen before.
• Seek assistance from colleagues and experts to assist you with cases beyond your technical abilities.
• Proactively learn new technologies and train other staff members them.

Wondering if you should apply?

At BPM we are people who value people. We are progressive and purposeful. We are a firm with flexibility. Our shared entrepreneurial spirit drives us to see and do things differently. And our passion for people makes BPM a place where everyone feels welcome, valued, and part of something bigger.

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BPM provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. BPM welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

For positions based in San Francisco, consideration of qualified candidates with arrest and conviction records will be in a manner consistent with the San Francisco Fair Chance Ordinance.

Please note - this posting is for prospective candidates only. Unsolicited third-party resume submissions will be considered property of BPM and will not be acknowledged or returned.