Support Administrator

Are you…

Interested in working for an international and diverse company?

Looking to use your troubleshooting skills?

Looking for a friendly and supporting team?

If so, read on!

Esko, a Veralto company, is a global provider of integrated software and hardware solutions that accelerate the go-to-market process of packaged goods. Our products empower teams to support and manage the packaging design and print processes for brand owners, retailers, pre-media and trade shops, manufacturers, and converters to provide the most innovative, integrated platform and comprehensive portfolio of tools that intelligently digitize, connect, automate, and accelerate the concept to market processes for every packaged product.

You will be part of a flexible, family friendly organization that cares about its people just as it cares about the environment.

We recognize that people come with a wealth of experience and talent.  Diversity of experience and skills combined with passion is a key to innovation and excellence. Therefore, we encourage people from all backgrounds to apply to our positions. 

The Support Administrator is responsible for acting as the main point of contact for end-user support of the customer’s WebCenter site. They will proactively monitor and investigate errors and conduct master problem investigations, liaising with multiple departments and documenting the findings.

This is a unique opportunity to contribute in a meaningful way by providing quality and efficient technical services to one of our most valued global SaaS customers, and will be located in India (Remote).

In this role, a typical day will look like:

• Maintaining and modifying the customer’s site by managing user accounts, creating and editing attributes, and fine-tuning end-user security settings.
• Monitoring a list of errors and proactively researching their root cause before users log a support case.
• Identifying significant workflow errors and conducting master problem investigations.
• Providing reports, evaluations, and other paperwork as requested by the customer.
• Liaising between ESKO and the customer to help the customer obtain the maximum benefit from their investment in the platform.

The essential requirements of the job include:

• Three to Five years’ experience with SaaS or Enterprise software solutions in a support role.
• Ability to configure WebCenter or aptitude to learn quickly from ESKO’s internal training programs and mentoring opportunities.
• Strong problem-solving skills and capability to maintain focus in a demanding environment.
• Willingness to work shifts on a rotation basis to provide cover 24x5.

At Esko, a Veralto Company, innovation comes in every color and never in the same package. Join Esko and see how diversity of people and thought fuels a career journey like no other. Create unique technology solutions for the packaging value chain, bring new ideas to life, make and influence decisions, and experience career growth, rewards, and recognition in our global Packaging & Color organizations.

Esko is proud to be a Product Quality & Innovation company in Veralto (NYSE: VLTO).  Imagine a world where everyone has access to clean water, safe food and medicine, and trusted essential goods. That is the tomorrow Veralto is creating today.  Veralto is a $5B global leader in essential technology solutions made up of over 16,000 associates across our Water Quality and Product Identification segments all united by a powerful purpose: Safeguarding the World’s Most Vital Resources. 

At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve.  Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
If you’ve ever wondered what’s within you, there’s no better time to find out.

Unsolicited Assistance

We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.