Supply Chain Manager- Warehousing Strategy

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

Supply Chain Manager, Warehousing & Logistics

Adyen's In-Person Payments solution combines our physical payment devices with our core processing platform. Supply Chain empowers customers to process seamlessly by delivering fully functioning hardware (payment terminals, cards and related accessories) while unlocking value through metrics and insights to enhance and streamline operations.

We are seeking a hands-on, fast-learning Supply Chain Manager to join our Warehousing & Logistics Americas team. In a dynamic and fast-paced environment, our team embraces exciting opportunities and tackles critical business challenges that drive our success.

This team manages Adyen’s payment terminal operations by overseeing third-party warehouse and logistics activities across the US, Canada, Mexico, and Brazil. Responsibilities include warehouse receiving, handling, storing, production, picking, and packing processes, ensuring quality and PCI compliance. As the Supply Chain Manager, you will drive strategic warehouse management and oversee the relationship and performance of our 3PL partners.

What you'll do

We operate in a high-growth environment that demands continuous optimization and improvement. With many opportunities for enhancement, we expect you to take initiative. Your main responsibility is to

• Manage the relationship and performance of regional 3PL partners, including hosting QBRs, monitoring SLAs, and resolving escalations.
• Collaborate with cross-functional teams (Planning, Product, Development, Procurement and others) to ensure smooth operations and efficient goods flow.
• Manage our warehouse footprint for considering scalability and growth strategies 
• Lead and implement process improvements, partner integrations, and system upgrades.
• Establish and monitor supplier performance metrics and KPIs.
• Analyze and resolve inefficiencies in supply chain processes with internal teams and external partners.
• Develop performance reports to support decision-making (e.g., lead-time KPIs, Perfect Order Rate, Inventory turnover).
• Align with global teams to ensure adherence to standards while addressing local requirements.

Who you are

• 6 to 10  years of experience in Supply Chain, with expertise in warehousing and operations management.
• Hands-on and adaptable to managing stakeholders in a fast-paced environment.
• Strong self-starter and problem-solver with the ability to create and execute actionable plans.
• Collaborative communicator who aligns with diverse internal teams and external partners.
• Analytical mindset with proficiency in Excel and KPIs monitoring.
• Tech-savvy and enthusiastic about leveraging modern technology in supply chain operations.
• Organized, pragmatic, and resourceful with project management capabilities.
• Possess a global mindset, comfortable working across time zones and cultures.

Our Diversity, Equity and Inclusion commitments

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen.

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application.

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Don’t be afraid to let us know if you need more flexibility.

Please, note that this role is a full-time position in our New York office (not remote).

Adyen is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

All your information will be kept confidential according to EEO guidelines.