Supplier Performance Manager

Supplier Performance Manager  

Location – Leicester or Bexhill – Hybrid           

Welcome to Hastings Direct – From our Group HR Director Pam Angel
 

We’re a digital insurance provider with ambitious plans to become the best and biggest in the UK market. We’ve made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We’re proud of the journey we’re on as a company and know that our continued success will rely on the contribution of our talented colleagues. 
 

We provide insurance for over three million customers, but we know there’s even bigger opportunity out there. The fact you’re now reading this job advert means we’ve tempted you to find out more about #lifeatHD – we really hope you like what you see, and you’ll join us to share in the success of the exciting chapter that lies ahead.  
 

We understand some people may not apply for jobs unless they feel they tick every box. If you’re excited about joining us and think you have some of what we’re looking for, even if you’re not 100% sure we would love to hear from you. 
 

Role overview  
 

As our Supplier Performance Manager, you’ll play a crucial role in ensuring our technology partners and suppliers are delivering outstanding performance. You’ll collaborate with internal Business Owners on future strategy, commercial and performance requirements, while ensuring alignment with SRM governance frameworks. You’ll manage supplier engagement in relation to contractual obligations, governance and performance improvement.
 

Job details – you’ll need to have demonstrable experience in:
 

•  Day to day supplier relationship management, including chairing service review and performance management meetings to ensure high performance and continuous improvement

•  Tracking, reporting and managing supplier performance to maintain high service standards, as well as monitoring and forecasting supplier spend while identifying cost reduction opportunities

•  Managing risk and change effectively across our technical partnerships, ensuring all risks are controlled and updated in the risk management platform

•  Ensuring effective supplier management to improve supplier performance, aligning with business goals, and enhancing decision making based on supplier performance data

•  Supporting partners to continuously strive to improve delivery, service and efficiency through improvement initiatives whilst driving down costs

•  Working closely with our Procurement team when necessary to onboard new suppliers, leading a smooth transition to go live
   

Essential skills we would love you to have:   
 

•  Experience of working with/managing strategic and critical technical suppliers

•  Excellent stakeholder management and a real team player, with strong commercial acumen and financial oversight abilities

•  Ability to understand business challenges and to think more broadly about the problems, and able to understand conflicting priorities and work to find solutions for key stakeholders

The interview process
 

Our interview process involves the below:  

• Recruiter screening call  

• Initial interview with hiring leader (1 hour via Microsoft Teams)

• 2nd interview with hiring leader’s leader (1 hour via Microsoft Teams)

As a Disability Confident employer, we’re committed to ensuring our recruitment processes are fully inclusive – what this means to you is if you’re applying for a job with us, you’ll have fair access to support and adjustments throughout your recruitment journey. We also welcome applications through the Disability Confident Scheme (DCS).For more information on the DCS, please visit our inclusive business page on our careers website Diversity, inclusion, equality and fairness with Hastings Direct | Hastings Direct Careers 
 

Regrettably we are unable to offer sponsorship for this role
 

Benefits: in addition to a competitive salary you will also receive… 

Flexible working – we champion a flexible hybrid working approach – please speak to your recruiter to discuss in more detail 

Competitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonus 

Financial wellbeing – as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%, we are proud to provide you with an award winning package which includes – discounts, cashback, free independent mortgage advice and free access to financial wellbeing support 

Mental wellbeing programme – we have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs 

There's more! – 25 days annual leave + bank holidays, with the option to buy or sell one of your  weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more …. 

Join us and you’ll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you’ll be helping to drive our growth, so in return, we’ll give you all the support, training and development you need. Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we’ll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve. 

At Hastings Direct, we’re committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.

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