Supplier Performance Manager

Company Description

Shawbrook provides finance to a wide range of customer segments that value the premium experience, flexibility and certainly we deliver. We are a purpose-led organisation, with a focus on delivering long-term sustainable value for all our stakeholders.

We have a diversified offering, with our innovative lending propositions tailored to meet specific customer needs in carefully selected markets across SME, Real Estate and Personal. Our products range from complex structured credit facilities for growth-focused businesses to mortgages for professional landlords and property investors, as well as simple loans for consumers delivered digitally. We fuel our lending through customer deposits, which we attract by delivering a premium experience, choice and consistently great value to smart savers.

The business model we have created is unique and difficult to replicate, with our ‘best of both’ approach combining deep human expertise with advanced digital, tech and data capabilities. This combination not only allows us to deliver excellent customer experiences, but to do so efficiently and at scale. We are proud of our innovative and agile culture, which drives consistently high employee engagement scores and makes Shawbrook an attractive destination for the best talent. If you’re willing to roll up your sleeves, contribute new ideas and believe anything is possible, you’re our kind of person.

Work with us because you:

• Want to be part of a bank built for the dynamics of the modern world
• Relish a challenge and enjoy a fast-paced, innovative and hardworking culture
• Enjoy finding new and better ways to solve complexity and make things happen
• Want to belong to a diverse culture that stands shoulder to shoulder with minority and underrepresented groups
• Care about society and the environment and want to be part of a business that cares too
• Want to continue to grow professionally and be the best version of yourself

Job Description

Supplier management and procurement for the Retail Franchise in line with the Group Supplier Management and Procurement policy.

Responsible for the oversight of the relationships with all suppliers within Retail , ensuring appropriate governance is in place and is compliant with the Group Supplier Management and Procurement Policy and Third-Party Risk Management framework.

KEY ROLE RESPONSIBLITIES

The Supplier Performance Manager will be the key person, leading and ensuring that all Relationship Owners (RO’s) are equipped with the required knowledge and tools to manage their supplier relationships and governance.. Key point of contact for

• 1st and 2nd Line Risk and Compliance teams to ensure all TPRM requirements are met.
• Consumer Supplier related queries
• Supplier advice and strategy

Ongoing management of all current suppliers, including:

• Attending regular governance meetings between RO’s and third parties and key internal stakeholders
• Attending regular strategic review meetings (where appropriate) between third parties and key internal stakeholders
• reviewing with the RO’s the monthly MI to ensure appropriate incident management where relevant, reviewing SLA performance and, where necessary, obtaining service credits
• reviewing invoices to ensure they are as expected and gaining SCC approval for all relevant spend
• Running of the Supplier Forum to ensure proper governance of all Suppliers by the relevant ROs
• Creation and development of required materials for various committees (COpCo, CGRC etc.)
• ensuring regular supplier risk assessments, due diligence and audits take place
• co-ordinate contractual negotiations when required, liaising with all key stakeholders and supporting the approval process
• Facilitate with RO’s the Exit & BCP plans directly relating to Suppliers, feeding into the TPRM policy owner
• Lead on all 3rd party audit requirements by working with the RO’s and the Supplier to ensure all requirements are met.

Lead the procurement process for new suppliers in conjunction with the Group procurement team, including:

• Leading and/or supporting with any RFP/RFI processes within the Retail Franchise
• Ensuring compliance with the Group's Procurement Process, including undertaking necessary due diligence
• Co-ordination of key stakeholders' input throughout the procurement process, as part of the due diligence and/or contractual negotiations
• Ensuring smooth transition and handover to the RO where required, e.g from project delivery to BAU supplier management, including setting up of governance and reporting
• Directly manage the relationship (As a Relationship Owner) for some of the Suppliers which span wider bank relationships (E.g. Bureaus, post supplier etc.) – manage the governance and day to day relationship for these suppliers
• Work closely with the procurement team and the Head of TPRM and Operational resilience to ensure all business RO’s and Suppliers work within the policy guidelines

Qualifications

Experience

• Experience in procurement and supplier management
• Good analytical skills
• Experience working with third parties
• Strong oral and written communication skills
• Highly organized

Interpersonal

• Self-motivated and driven with high personal standards and personal goals.
• Customer focused and results driven.
• Ability to foster a cooperative work environment within a complex partnership/organisational structure.
• Advanced verbal and written communication skills and the ability to work with a wide range of people across all areas of the bank.
• Ability to influence, negotiate and persuade and to develop effective relationships built on respect.
• Ability to deliver results through people, via continuous development and collaborative working.
• Open minded and flexible; a ‘can-do’ approach with the ability to innovate and continuously improve all aspects of the administrative environment.
• A person with high personal standards, showing the ability to be influential, flexible, decisive, and confident.

Additional Information

Your Wellbeing - We take your health and well-being very seriously by providing a range of benefits to give you and your family peace of mind. These include:

• Market leading family friendly policies such as access to our Maternity, Adoption and Paternity policies from Day 1 of your employment
• Free access to Headspace, a mindfulness & meditation digital health app
• Free access to Peppy digital health app that offers personalised support through fertility treatment becoming a parent or menopause
• EAP (Employee Assistance Programme) - Offering you support on a wide range of subjects including financial concerns, mental wellbeing and more general queries around family, work, housing, and health
• Cycle to work scheme
• Discounts on gym membership
• Contributory pension scheme & death in service

Your Lifestyle - It’s important you strike the right balance between your work and personal life. We provide benefits to support you when at work and when you’re enjoying your leisure time.

• Minimum of 27 days holiday per year
• Option to buy or sell holiday days through our flexi-holiday scheme
• Discounts on gym membership nationwide
• Access to discounts on a range of high street and online brands
• Community support and charitable giving

Your Contribution - We’re focused on rewarding those that go the extra mile in helping us achieve our goals.

• Participation in our annual discretionary bonus scheme designed to reward your contribution to our success
• Proudly Shawbrook recognition scheme focused on recognising our role models and thanking our colleagues for a job well done