Neuron is the leading shared e-scooter company in Australia and Canada, operating in over 30 cities internationally. Our mission is to partner with cities to connect people and places in a safe, convenient and fun way. Cities are our most important customers and our vision is to help them build a more prosperous and sustainable future through new ways of moving and connecting.
Neuron was founded in Singapore in 2016, we develop our own industry-leading e-scooters which are purpose-built for sharing and safety. We also set the industry standard for the technology that manages them. The company has launched an impressive range of world firsts, particularly when it comes to safety and sustainable operations.
The Role
Our Supervisor (Workshop & Ground Operations) is the hands-on leader for our Ground Operations team, monitoring our Drivers and Warehouse Technicians. The Primary KPIs for the Warehouse Operations component relate to the productivity of the warehouse technicians (RTG/hour) and inventory accuracy levels. Primary KPIs for the Ground Operations component relate to the availability of our Neuron e-scooters and the ideal distribution of scooters in the city (rebalancing). The ideal candidate has prior mechanical experience, is a team leader and is highly motivated to make Neuron a resounding success, both locally and nationally. Reporting into the Operations Manager, the Supervisor may also have the opportunity to spearhead the growth and proactively contribute to other local or non-local launch initiatives. Ideally looking for someone to work Tuesday - Saturday, 7am - 3pm OR 8am - 4pm.
What you’ll do:
- Service and repair e-scooters
- Develop and execute Neuron's Warehouse Management strategy
- Responsible for Operations and Workshop KPIs
- Train new Warehouse Technicians and Operations team members including refresher training as needed.
- Planning for and conducting monthly (or as required) stocktakes.
- Oversee Operations team performance to ensure timely deployment, collection, city availability and quality control of e-scooters in alignment with consumer demand.
- Ensure adherence to Standard Operating Procedures, including basic maintenance and consistent service delivery across all operational touch points
- Perform basic administrative tasks, such as shift scheduling and manpower deployment planning as needed.
- Represent Neuron as a positive brand ambassador.
- From time to time, assist other operational cities in AU in carrying out the above duties
What you'll need:
- A valid Open Class Driver Licence
- A suitable personal smart phone is required (generally an Apple or Android device from 2018 or newer)
- Prior mechanical experience with the ability to service and repair e-scooters, including comfort with lifting, carrying and manoeuvring 26-28kg as needed.
- Prior experience in warehouse operations & stock planning would be advantageous, particularly in the mobility, transit or supply-chain space.
- A hands-on approach to leadership - our Supervisor will need to be comfortable managing “in the field” alongside their team members.
- Self-starter who radiates positivity and possesses a “can-do” attitude
- Demonstrated ability to deliver results in a complex operational environment
- Strong communication and people skills.
- Ability to multi-task and keep up with a dynamic, fast-paced start-up.
- A keen curiosity in shared mobility and a growth mindset.
Why Neuron Mobility?
Neuron is an exciting international organisation with a focus on safety, innovation and sustainability. In this role you have the opportunity to make a tangible contribution to city operations as well as learn and grow from processes established by a global company. If you are passionate about making a real-time impact and want the opportunity to play an instrumental part in our growth story, we want you riding for our team!
Our Values
Make It Happen
We strive to deliver results with the highest impact and are committed to following through. We continuously optimise through collaboration to achieve the best collective outcomes.
Be Proactive
We seize the initiative and are always looking for continual improvement, for ourselves, our team and the cities we serve. We relish the chance for action even if it leads us outside of our normal scope.
Trust Facts Over Opinions
Our decisions are evidence-based. We assess situations fairly, wherever possible using reason and logic rather than unverified opinions.
Stay Curious
We ask questions, challenge assumptions, learn from mistakes and are ready to leave behind what we thought we knew.
Do More With Less
We understand that both time and resources are finite. We balance our priorities and think strategically about how we can maximise our impact and the return on investment.
Neuron Mobility is an equal opportunity employer. We are committed to making all employment decisions including recruitment, appointment and promotion decisions on the basis of business needs, individual qualifications, and merit. The company prohibits discrimination and harassment of any kind. We are dedicated to the continued personal and professional growth of our employees. We protect all of our employees regardless of race, nationality, ethnicity, politics, sex, sexual orientation, gender identity, social origin, physical and mental disability, religion or belief, marital or domestic partnership status, family or parental status and any other status recognised and protected by the law and regulations of where we operate.
Top Skills
What We Do
Founded in Singapore in 2016, Neuron is the leading rental e-scooter company and micromobility technology developer operating in cities across Australia, New Zealand, the United Kingdom and Canada. Neuron has some of the industry's earliest patents on smart scooter and intelligent charging solutions in the personal mobility space. The company maintains a proprietary supply chain for its patented commercial-grade scooter, and uses real-time analytics to power its operational deployment. Neuron actively seeks to help cities build smart cities of the future.
