Supervisor, Travel

Job Title: Supervisor, Travel
Reports To: Director, Procurement
Working Hours: Normal office hours are 09:30 to 17:30, Monday – Thursday, 09:30 to 17:00 Friday
Place of Work: UK HQ, Mill Court, Milton Keynes, Buckinghamshire MK12 5EU
Other: Full Time
Status: Mobile (3 days in the office, 2 days remote)

ABOUT RWS GLOBAL

As the world’s largest producer of groundbreaking live entertainment, RWS Global creates meaningful connections and customized experiences spanning from theatrical productions to events, multimedia and more. In 2024, the entertainment leaders expanded capabilities into live sporting events with the introduction of RWS Global Sports.

Headquartered in New York, London, Cincinnati and Sydney with dedicated RWS Studios in NYC and the UK to serve its vast talent pipeline and client base, RWS Global serves major brands and corporations, theatres, cruise lines, sports properties, live venues, parks, resorts and more. Offering end-to-end services from ideation to operations, RWS Global’s team of world-class designers, creators, producers and visionary talent provide unrivaled scale, producing over one million live moments every day and employing over 8,000 individuals worldwide.

The RWS Global roster of clients includes Apple, Azamara, The Coca-Cola Company, Commonwealth Games, Crayola, Europa-Park Resort, Ferrari World Abu Dhabi, The FRIENDS™ Experience by Original X Productions, Hard Rock Resorts, Hershey Entertainment & Resorts, Holland America Line, Iberostar Hotels & Resorts, International Cricket Council, Invictus Games, Lionsgate, Marella Cruises, MSC Cruises, Roompot, Rugby World Cup, Six Flags, Space Center Houston, TUI Group, Vera Wang, Warner Bros., Disney’s The Lion King on Broadway, Chicago the Musical, Christmas Spectacular Starring the Radio City Rockettes and more. For more information, visit rwsglobal.com.

JOB SUMMARY

The Travel Supervisor is responsible for overseeing and managing all aspects of corporate and organizational travel arrangements, as well as overseeing a team of travel bookers. This role ensures that travel policies are adhered to, travel plans are executed efficiently, and employees or clients experience seamless, cost-effective travel services.

The role will be expected to build strong relationships with vendors and take full responsibility for the team’s performance and operations.

KEY TASKS

• Travel Management: Provide end-to-end travel solutions, including flight, hotel, and transportation bookings, tailored to individual needs and company guidelines.
• Management: Able to manage a team and its workload and delegate tasks as needed. Resolve any issues or challenges efficiently.
• Efficient Multitaski ng: Manage multiple travel requests simultaneously, ensuring timely completion and exceptional customer service.
• Administration and Budgeting: Monitor the entire travel spend for the company and continually look at ways to minimize spend
• Recordkeeping: Maintain accurate records of all travel arrangements, payments, and itineraries for easy reference and reporting.
• Travel Preparation: Provide travellers with detailed itineraries, maps, guides, and essential travel information as and when required.
• Planning: Ability to book, manage, and coordinate a large event scale booking from start to finish, including budgeting, negotiating rates and group itineraries.
• Proactive Issue Resolution: Address and resolve any travel-related issues or concerns promptly and effectively.
• Cost-Effective Travel Sourcing: Research and negotiate competitive travel options to meet location and budget requirements.
• Reservation and Payment Management: Handle all reservations, payments, and cancellations efficiently.
• Comprehensive Travel Research: Compare and analyse various travel options to identify the best deals and value.
• Financial Management: Monitor and reconcile credit card expenditures, ensuring accurate expense reporting and VAT recovery. Negotiate yearly rates and source new partners.
• Scheduling: Manage PTO requests and On Call schedules to ensure full coverage.
• Emergency Contact: Serve as the primary point of contact for travel-related emergencies during out of office on-call hours.

Qualifications & Skills

• Previous experience in fast paced environments essential, travel booking or administrative experience a plus.
• Previous experience managing a team a plus
• Ability to handle travel-related issues and emergencies calmly and efficiently.
• Experience budgeting large projects and overall yearly spend
• Good verbal and written communication skills.
• Excellent time management skills.
• Good understanding of Microsoft Office including a strong understanding of Microsoft Excel.
• Willingness to adapt to and learn new technologies

Character & Attitude

• A dynamic and innovative professional with a forward-thinking attitude and approach.
• Demonstrate commitment to the business with a strong knowledge of its mission statement and client base.
• A committed individual.
• The ability to work under own initiative.
• Able to work under pressure and take instructions from the line manager and fellow colleagues.
• Demonstrate passion for results.
• Interaction with internal members of staff and external clients and suppliers in a courteous and efficient manner is essential at all times.
• Enthusiasm and positive attitude with a commitment to contribute to the growth of the business.

Company Benefits:

• Competitive Salary
• Company Pension
• 25 days paid holiday excluding Bank Holidays
• Paid parental leave
• Computer (Mac/Windows)
• Company Phone Program
• Flexible working (office/remote)
• Employee Assistance and Wellbeing Programme
• Childcare Support Policy
• Employer Sponsored Vision Programme

Please Note: While this is intended to be an accurate description of the job, this is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the position, and may require that other or different tasks be performed as necessary and assigned.

DIVERSITY AND INCLUSION STATEMENT
DIVERSE IS WHO WE ARE
Way more than a box to check, diversity is core to RWS Global culture. We value it, promote it, protect it and hire it. All differences are welcome here. We know for a fact that each employee’s individual background, life experiences, knowledge, self-expression, and capabilities are a contribution to our culture, as well as our reputation and achievements.

So, bring all of who you are, no questions asked.