Supervisor Premium Audit

We’re excited you’re considering joining a great place to work! 

Texas Mutual is deeply committed to creating and maintaining an environment of mutual respect and is proud to be an equal opportunity employer. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to age, race, color, national origin, religion, sex, gender identity, sexual orientation, genetic information, veteran status, or any other basis protected by local, state, or federal law.

About this PositionAt Texas Mutual, our vision is to create a stronger, safer Texas. That means helping injured workers return to a productive life, empowering businesses to thrive, and giving back to our communities.
The Premium Audit team plays a major role in these efforts by determining the final premium for our policyholders at the conclusion of each policy term.
Working for Texas Mutual brings many benefits. This job offers the opportunity for a flex-hybrid work environment. You'll also have the opportunity to work from anywhere in the U.S. for two weeks each year, in addition to vacation, personal and sick time. Giving back to the community is at the heart of what we do. You can volunteer during the workday with organizations that are most meaningful to you.
If you are a proven leader who can develop talent, promote engagement, and build relationships, we want to hear from you!

Responsibilities & Qualifications

Essential Job Functions

Provide leadership and supervision to direct reports, including:

• Monitoring work for accuracy, productivity, service, and compliance.
• Providing guidance to direct reports regarding the proper use and application of regulatory rules and classifications pertaining to Premium Audit, as needed,
• Analyzing and submitting alternative tools and resources to improve the efficiency of staff and involving staff in the analysis of workflow processes and resolutions;
• Serving as a committee member for various critical business processes or initiatives, including dispute resolution process and quality reviews, as needed
• Meeting with other departments to understand "other state" process requirements and implement practices to accommodate "other states" requirements within the department
• Reviewing and resolving escalated customer service concerns related to Premium Audit

Provide operational support to department, including:

• Identifying process and customer service improvement opportunities and recommending solutions,
• Developing and implementing work schedules, policies, procedures, and workflows,
• Monitoring computer systems, timely reporting issues, and following up until resolved,
• Providing timely, accurate, and through reports to management,
• Serving as subject matter expert for process automation and various project/initiatives,

Responsible for personnel management of the assigned operations, including:

• Recruiting, retaining, coaching and mentoring of employees.
• Ensuring that appropriate policies, procedures, staffing and training are in place to provide for the effective operation of the assigned operations.
• Setting and communicating performance and behavioral expectations, training and development plans, providing regular feedback on employee performance and taking actions as necessary to improve performance and behavior.
• Evaluate and make recommendations on organizational structure and processes.

Responsible for management of assigned department, including:

• Contributing to the development and implementation of division goals and objectives, policies, standards, procedures, and budgets.
• Advising management on operational and/or financial issues as requested.
• Developing and implementing actions and plans within the department which support customer service.

Required Qualifications

• Bachelor's degree or any equivalent combination of education, experience and training which provides the required knowledge, skills, and abilities.
• At least five years of closely related experience or any equivalent combination of education, experience and training which provide the required knowledge, skills, and abilities.
• Knowledge of insurance principles, accepted underwriting practices and premium audit procedures, and Division of Workers' Compensation & Texas Department of Insurance rules and processes.

Texas Mutual Pay Transparency

The base pay range is based on the market evaluation of the job and may include pay for multiple levels. Individual base pay within the range is determined by a variety of factors, including experience, performance, education, and demonstration of skills and competencies required for each role. Your recruiter can discuss the full value of our total compensation package with you, including our generous bonus plans and flex-hybrid work model.

Base Pay Range: $90,896.45 - $112,283.85 Per Year

Flex-Hybrid Work Environment:

Texas Mutual’s flex-hybrid schedule allows you to bring your best self to work by working remotely and collaborating in the office based on business needs. All Texas Mutual employees are required to have Texas residency and travel to their designated office as needed.

Our Benefits:

• Annual performance bonus and merit-based pay increase

• Lifestyle Savings Account ($1,000 per year)

• Automatic 4% employer contribution to retirement plan

• 401k plan with 100% employer match up to 6%

• Student loan repayment matching in 401k plan

• Three weeks’ time off for vacation

• Nine paid holidays and two personal days each year

• Day one health, Rx, vision and dental insurance

• Life and disability insurance

• Flexible spending account

• Pet insurance and pet Rx discounts

• Free on-site gym, fitness classes, and health and wellness resources

• Free identity theft protection

• Free student loan repayment and refinancing consultation

• Professional development and tuition reimbursement

• Employee referral bonus

• Free onsite snacks