Supervisor: Payout Operations

About Cellulant

Cellulant is a pioneering B2B payments technology company based in Africa that powers payment processing for thousands of businesses. Through a single, simple connection, our payment platform - Tingg - enables businesses to disburse funds and manage their offline or online collections while allowing their customers to pay via mobile money, local and international cards or direct bank payments. 

With local acquisition in over 30 markets and supporting 300+ payment methods, Cellulant processes over 240 million transactions annually for market leaders in various sectors such as Airlines, Telecoms, E-commerce, Ride-Hailing, Retail and Remittances.  

Our Story:

Since our founding in 2003, Cellulant has evolved from a digital content provider into a leading payments platform with a presence in 35 African countries. For more than 20 years, we've built a robust network that integrates multiple payment methods, addressing the unique challenges of Africa’s diverse payment landscape.

We began selling ringtones as a digital content business and quickly realised the need for a more streamlined way to manage payments. This realisation led us to develop a platform that initially allowed customers to check their bank balances and eventually evolved into a comprehensive payment solution. Our journey has seen us partner with more than 1000 businesses, including some of the largest banks and mobile money providers on the continent.

Throughout the years, we've continuously adapted and grown, leveraging our experiences to simplify payments for businesses and consumers alike. Today, Cellulant powers online and offline payment processing, allowing businesses to collect payments, send payouts, and accelerate business growth. We’re the payment fabric that makes interoperability possible and stitches Africa together for the global economy.  

Our Vision:

To create a connected world where businesses move money as easily as they share ideas. 

Read more about us and our leadership team . 

Role Overview:

The Supervisor – Payout Operations will play a crucial role in overseeing and optimizing the daily operations of the payout process. This role ensures smooth and efficient payouts to merchants, customers, and partners, while maintaining accuracy, compliance, and the highest level of customer satisfaction. The Supervisor will lead a team of operators, providing guidance and support to ensure operational excellence, timely settlements, and a seamless customer experience.

Focused on end-to-end operational execution, this role requires a blend of attention to detail, team leadership, and a customer-centric mindset. The Supervisor will collaborate closely with other functions like Finance, Compliance, and Risk to ensure a secure and compliant payout environment, while driving continuous improvements to operational efficiency.

Key Responsibilities:1. End-to-End Payout Operations Management:

• Oversee the daily execution of payout operations, ensuring all payouts are processed accurately and on time, in line with company policies and regulatory requirements.
• Ensure the smooth flow of funds to merchants, customers, and partners, handling all payout requests efficiently, securely, and in accordance with agreed-upon timelines.

2. Team Leadership & Performance:

• Lead and mentor a team of Payout Operations associates, ensuring high performance, engagement, and accountability.
• Provide ongoing training, guidance, and support to team members to enhance their knowledge, skills, and customer service capabilities.
• Conduct regular performance reviews, setting clear objectives and targets for the team to meet.

3. Compliance & Regulatory Adherence:

• Ensure all payout processes comply with internal controls, regulatory requirements, and industry best practices.
• Work closely with the Risk & Compliance teams to monitor and mitigate any potential payout-related risks.

4. Operational Efficiency & Process Improvement:

• Continuously evaluate and optimize payout workflows to enhance efficiency, reduce errors, and improve the overall customer experience.
• Identify and implement improvements to processes, tools, and systems to increase operational capacity and reduce payout processing time.

5. Cross-Functional Collaboration:

• Collaborate with Finance, Product, Customer Support, and other relevant teams to ensure alignment in payout operations, particularly around new product features or process changes.
• Act as a key liaison with other internal teams to resolve issues related to payout discrepancies or delays.

6. Data Monitoring & Reporting:

• Track and report on key performance metrics related to payout operations, including payout accuracy, timeliness, and issue resolution rates.
• Provide regular updates to senior management on operational status, risks, and opportunities for improvement.

7. Customer-Centric Focus:

• Maintain a customer-first approach, ensuring that payouts are processed smoothly and efficiently, and proactively resolve issues or concerns raised by customers or partners.
• Ensure that all payout-related queries are handled professionally and promptly, contributing to a positive experience for all stakeholders.

Skills & Qualifications:

• 4+ years of experience in operations management, ideally in payouts, payments, or financial services.
• Strong understanding of payment systems, reconciliation processes, and payout mechanisms.
• Proven leadership experience, with the ability to manage, mentor, and motivate a team.
• Excellent problem-solving skills and the ability to handle operational challenges in a fast-paced environment.
• Familiarity with regulatory frameworks in the payments or financial services industry.
• Strong attention to detail and ability to work with large volumes of data while maintaining high accuracy.
• Excellent communication and interpersonal skills, with the ability to engage and collaborate with both internal and external stakeholders.

Preferred Attributes:

• Experience with payments software, reconciliation tools, or banking systems.
• Knowledge of compliance regulations such as AML (Anti-Money Laundering), KYC (Know Your Customer), and other relevant financial services regulations.
• Familiarity with tools like Zendesk, Salesforce, or Jira for issue tracking and customer service management.

What Success Looks Like:

• Accurate, timely payouts consistently meeting the expected deadlines with minimal errors.
• A highly engaged, high-performing Payout Operations team that meets both individual and team goals.
• Smooth collaboration across functions, with seamless communication and issue resolution.
• A commitment to continuous process improvement, leading to optimized workflows and better customer experience.

Strong compliance adherence, mitigating operational risk and ensuring regulatory compliance at all times.

Why Work For Us?

At Cellulant, transforming payments in Africa isn't just a job; it is our mission. We believe by simplifying the way people pay and get paid; we are accelerating businesses, opening markets, bridging wealth gaps and connecting Africa to the global economy.

Some exciting things about us...

• We have an Extensive Footprint: We have an office presence in over 10 countries, and our products serve 35 countries across Africa with a global workforce of about 300 employees.
• We believe that innovation is at the Heart of Fintech: Thousands of companies use our technology to deliver seamless payment experiences. Our customers range from various sectors such as Airlines, Telecoms, E-commerce, Ride-Hailing, Retail, to Remittances.
• We Support a Diverse and Inclusive Workforce: We focus on the growth and development of our employees through well-developed, individualised career paths ensuring you reach your full potential in a supportive and delivery-oriented environment.
• We Put our Employees First: We offer market-related compensation, generous personal time off and, markets permitting, medical and life insurance benefits.
• We Seek Collaborative Builders: At Cellulant, we believe that great ideas happen when we come together. We, therefore, nurture a collaborative work environment that challenges, engages and empowers each person to contribute to the growth and success of the business.
• We Solve for Africa’s Digital Economy: We’re solving payment challenges on the continent to create opportunities and accelerate economic growth for all of Africa.