Supervisor, Implementation and Marketing Services

Summary
 Why should you join the BlueCross BlueShield of South Carolina family of companies? Other companies come and go, but we've been part of the national landscape for more than seven decades, with our roots firmly embedded in the South Carolina community. We are the largest insurance company in South Carolina … and much more. We are one of the nation's leading administrators of government contracts. We operate one of the most sophisticated data processing centers in the Southeast. We also have a diverse family of subsidiary companies, allowing us to build on various business strengths. We deliver outstanding service to our customers. If you are dedicated to the same philosophy, consider joining our team!
Description
 

Position Purpose:

Monitors timely, accurate and complete outcomes for all new group implementation and marketing support. Responsible for assessing, reviewing, developing, and maintaining implementation process flows and documentation.  Supervisor will identify opportunities, manage, and monitor the development of new and current Marketing Services employes. Successfully identify, document, and implement process improvements for the implementation of new groups with underwriting and the service TPA.

Logistics: Companion Life, one of BlueCross BlueShield of South Carolina subsidiary companies

Location: This is a full-time position working (40-hours/week) in a typical office environment. You will work an 8-hour shift scheduled during our normal business hours of 8:00am – 5:00pm. It may be necessary, given the business need to work occasional overtime. You may be required to travel between buildings. This role is located at: 1301 Gervais Street Columbia, SC 29201

What You Will Do:

• Responsible for establishing/maintaining strong service relationships with clients and agents. Research/compiles presentations and sales materials as needed. Coordinates client and agent input into renewal process. Obtains client signoff on administrative service agreements. Respond to customer issues in a way to provide issue resolution and attention
• Responsible for helping establish reporting packages. Gathers and analyzes data from client and/or agent to compile, approve and deliver marketing packages. Manages related communications relating to existing account renewals. Provides ongoing account management.
• Creates demand for ancillary products and services by raising their profile with customers. Enhances business relationships by being attentive to market place needs and changes.
• Directs/manages office service and administrative staff. Encourages personnel to be proficient in job assignments. Manages and assists in large enrollments or informational meetings.

To Qualify for This Position, You Will Need:

• Education: Bachelors in a job-related field
• Degree Equivalency: 4 years job related work experience or Associate's and 2 years job related work experience
• Work Experience: 5 years- account management in insurance industry. Experience to include 1 year of team lead or leadership experience or equivalent in grade E4 or above (may be concurrent with the 5 years)
• Skills and Abilities: Good judgment skills. Effective customer service skills. Demonstrated verbal and written communication skills. Ability to persuade, negotiate, or influence others. Ability to handle confidential or sensitive information with discretion. Ability to direct, motivate, and assess performance of others. Analytical and critical thinking skills.
• Required Software and Tools: Microsoft Office

Our comprehensive benefits package includes the following:

We offer our employees great benefits and rewards.  You will be eligible to participate in the benefits the first of the month following 28 days of employment.  

• Subsidized health plans, dental and vision coverage
• 401K retirement savings plan with company match
• Life Insurance
• Paid Time Off (PTO)
• On-site cafeterias and fitness centers in major locations
• Wellness program and healthy lifestyle premium discount
• Tuition assistance
• Service recognition
• Employee Assistance
• Discounts to movies, theaters, zoos, theme parks and more

What We Can Do for You: (Standard, unless otherwise directed)

We understand the value of a diverse and inclusive workplace and strive to be an employer where employees across all spectrums have the opportunity to develop their skills, advance their careers and contribute their unique abilities to the growth of our company.

What to Expect Next:

After submitting your application, our recruiting team members will review your resume to ensure your meet the qualifications.  This may include a brief telephone interview or email communication with our recruiter to verify resume specifics and salary requirements. If the

We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer.

Some states have required notifications. Here's more information. 

Equal Employment Opportunity Statement

BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains Affirmative Action programs to promote employment opportunities for minorities, females, disabled individuals and veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations.

We are committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities.

If you need special assistance or an accommodation while seeking employment, please e-mail [email protected] or call 1-800-288-2227, ext. 47480 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis.